Sania Mckinney
Humble,TX
Summary
Facilitated prescription processing and patient support to enhance customer satisfaction in high-volume pharmacy environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS Pharmacy
Houston, TX
09.2020 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational standards.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Implemented process improvements that enhanced workflow efficiency and service delivery.
Pharmacy Technician
CVS Pharmacy
Houston, TX
09.2020 - Current
- Handle high volumes of inbound calls from patients and healthcare providers, providing accurate information and support.
- Process prescription orders, refills, and insurance claims in compliance with pharmacy regulations.
- Maintain and update patient profiles, ensuring accuracy and confidentiality (HIPAA compliance).
- Assist with medication preparation, labeling, and dispensing under pharmacist supervision.
- Coordinate communication between patients, providers, and pharmacy staff to resolve issues efficiently.
- Deliver strong customer service by actively listening, answering questions, and addressing concerns.
- Support store operations and team workflow to maintain efficiency and high-quality service.
- Train and support team members in customer service and pharmacy procedures.
Caregiver Assistant
Houston, TX
09.2020 - 09.2025
- Assist patients with daily living activities while maintaining dignity and compassionate care.
- Support medication management, including dosage accuracy and adherence.
- Communicate effectively with patients and families to ensure understanding of care needs.
- Maintain detailed and accurate records of patient care and health updates.
Education
Associate of Science - Biochemistry
Lone Star College
Houston, TX06.2026
Skills
- Executed high-volume call handling to support customer inquiries and enhance satisfaction
- Oversaw patient interactions to enhance service delivery and satisfaction Developed strategies to improve customer support processes and patient engagement Trained team members on best practices for patient assistance and service excellence
- Oversaw adherence to HIPAA regulations and confidentiality measures across departments Championed initiatives to enhance data protection and privacy compliance Guided teams in developing effective confidentiality training programs
- Oversaw prescription processing and refill management to enhance operational efficiency Led initiatives to streamline workflows and improve customer satisfaction Collaborated with pharmacy staff to ensure compliance with regulatory standards
- Oversaw data entry operations and patient record management to enhance operational efficiency Led initiatives to improve data accuracy and accessibility for healthcare providers Coordinated with cross-functional teams to implement best practices in patient information management
- Oversaw conflict resolution initiatives to foster collaboration among team members Championed de-escalation processes that enhanced team dynamics and productivity Developed training programs focused on conflict management skills for staff
- Developed and delivered clear verbal and written messages to support organizational objectives
- Led cross-functional teams to enhance collaboration and streamline project workflows Championed initiatives that promoted teamwork and shared accountability among team members Cultivated a culture of collaboration that drove project success and innovation
- Orchestrated workflow coordination efforts to streamline project execution
- Led initiatives to enhance team adaptability in dynamic situations Championed strategic problem-solving approaches to drive project success Fostered a culture of resilience and flexibility within teams
Certification
Certified Pharmacy Technician (CPhT), Texas – Active (2026)
LANGUAGES
Spanish – Professional Working Proficiency
Timeline
Shift Supervisor
CVS Pharmacy
09.2020 - Current
Pharmacy Technician
CVS Pharmacy
09.2020 - Current
Caregiver Assistant
09.2020 - 09.2025
Associate of Science - Biochemistry
Lone Star College