Novella Gardner
Charlotte,NC
Summary
Motivated Cybersecurity and Forensic Psychology student seeking internship in cybersecurity to gain hands-on experience.
Overview
2
2
years of professional experience
Work History
IT Support Technician
Grand Canyon Education
Phoenix, AZ
05.2023 - Current
- Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues and equipment.
- Educate staff on proper use of hardware and software.
- Perform upgrades and maintenance on systems to ensure optimal performance.
- Identify and escalate requests/incidents, track and route them appropriately.
- Log all interactions with end users documenting issues, troubleshooting steps, and resolution.
Junior Counselor
Grand Canyon Education
Phoenix, AZ
02.2022 - 04.2023
- Effectively builds relationships and trust over the phone with students, parents, or high school administrators, who may not be familiar with GCU while sharing their GCU student experience.
- Proficient use of University systems to execute multiple tasks for recruitment purposes.
- Organizes time effectively so all prioritized work is completed in a timely manner and desired contact rates are achieved to ensure service quality
Education
Bachelor of Science - Cybersecurity
Grand Canyon University
Phoenix, AZ04-2024
Skills
- Analytical Thinking
- Collaboration
- MS Office
- Research
- Remote Office Availability
- Cultural Awareness
- Leadership
- Critical Thinking
- Organizational Skills
- Training & Development
- Communication
Timeline
IT Support Technician
Grand Canyon Education
05.2023 - Current
Junior Counselor
Grand Canyon Education
02.2022 - 04.2023
Bachelor of Science - Cybersecurity
Grand Canyon University
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