Excel
Novem Cabios
Desert Hot Springs,CA
Summary
Dynamic professional with extensive experience in delivering results-driven solutions and fostering high levels of client satisfaction. Recognized for effective communication with management and staff, combined with a strong commitment to accuracy and compliance. Detail-oriented and analytical, leveraging insights to drive business success while thriving in fast-paced, dynamic environments. Collaborative team player adept at adapting to diverse work settings, equipped with a tech-savvy approach to enhance productivity and effectiveness.
Overview
19
19
years of professional experience
Work History
Sales Associate
TUMI
12.2023 - Current
- Company Overview: Desert Hills Premium Outlet
- Responsible for creating a client experience that accurately reflects the ethos of the brand & Maximizing sales by enhancing brand image. Develops new client relationships to increase sales and build brand loyalty & Ensure our clients receive superior after sales service.
- Developed strong product knowledge, enabling effective communication of brand value to customers.
- Analyzed customer feedback to refine service processes and address any operational challenges promptly.
- Led initiatives to improve sales strategies, resulting in increased customer engagement and loyalty programs.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
General Manager
Novalo Collection
11.2016 - 11.2023
- Directed operational strategies to enhance efficiency and streamline processes across departments.
- Led cross-functional teams in implementing performance improvement initiatives, achieving company objectives.
- Oversaw budget management, ensuring alignment with corporate financial goals and resource allocation.
- Cultivated relationships with key stakeholders, fostering collaboration to drive strategic growth initiatives.
- Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
- Increased store sales by creating visually appealing merchandise displays and promoting current trends.
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
- Educated clients on the latest fashion trends, empowering them to make informed purchasing decisions.
General Management / Online Business Manager
Emanuel Jewelry Design
08.2014 - 11.2016
- Managing the whole selling platform of the company, Sorting Diamonds & Jewelry Design for Company's Clients. Increased loyalty & customer service by 100% & Performed data reviews and current trends, with the goal of increasing sales.
- Inventory and procurements.
Office Admin & Diamond Sorter
P.B California Diamonds
06.2012 - 06.2014
- Helping designer clients sorting diamond - Bank Deposits & Cash - Invoices
- Implemented streamlined processes for appointment scheduling, increasing efficiency in client consultations.
- Provided emotional support and companionship to clients.
Jewelry Photography - ECommerce Business
ROMA Design Jewelers, INC.
06.2010 - 06.2012
- Jewelry Photography & Online Marketing
Musical Director
Prime Note Ensemble
06.2006 - 03.2016
- Resident Music Conductor, Music Planner, Musical Production & Music Arranger
Education
Diamond & Diamond Grading -
Gemological Institute of America
Carlsbad, California04.2021
Diamond Essentials - undefined
Gemological Institute of America
Carlsbad, California05.2019
Bachelors of Music Education - PIANO-VOICE
Adventist University of the Philippines
03.1994
High School Diploma - undefined
Divine Word College
San Jose, Occ. Mindoro03.1994
Skills
- Customer Service Oriented
- Time Management
- Computer Literacy
- Communication Skills
- Bilingual
- Visual Merchandising
- Retail & Knowledge in Sales
- Client consultation
- Personal styling
- Fashion knowledge
- Outfit coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Exceeded monthly quota [number] times.
- Brought in [number] new customers.
Software
MicroSoft
Tulip
Etc
Interests
Music
Fashion
Arts
Timeline
Sales Associate
TUMI
12.2023 - Current
General Manager
Novalo Collection
11.2016 - 11.2023
General Management / Online Business Manager
Emanuel Jewelry Design
08.2014 - 11.2016
Office Admin & Diamond Sorter
P.B California Diamonds
06.2012 - 06.2014
Jewelry Photography - ECommerce Business
ROMA Design Jewelers, INC.
06.2010 - 06.2012
Musical Director
Prime Note Ensemble
06.2006 - 03.2016
Diamond Essentials - undefined
Gemological Institute of America
Bachelors of Music Education - PIANO-VOICE
Adventist University of the Philippines
High School Diploma - undefined
Divine Word College
Diamond & Diamond Grading -
Gemological Institute of America
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