Nowara Itayem
Germantown,TN
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
6
6
years of professional experience
Work History
Assistant Business Manager
Fogelman Management
10.2019 - Current
- Supervised and motivated 6-person team to maintain job timelines and productivity.
- Standardized employee training, improved worker knowledge and increased customer satisfaction 100%.
- Managed day-to-day financial processes by paying invoices, purchasing goods and processing reimbursements.
- Compiled financial reports to document cash receipts, expenditures and profits and loss.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Analyzed budget, forecast and revenue trend reports to provide advice and prepare financial statements.
Phlebotomist Technician
Plasma Biological Services
01.2018 - 09.2019
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
No Degree - Business Administration
Southwest Community College
Memphis, TNMedical Assistant Certification - MA
Vatterott Career College
Memphis, TN05.2018
High School Diploma -
Cordova High School
Memphis, TN05.2016
Skills
- Billing Codes
- Cross-Functional Collaboration
- Safety Procedures
- Oversee Administrative Functions
- Sales and Marketing
- Health Information Policy and Procedure Development
- Coaching and Mentoring
- Negotiation
- Issue Resolution
- Staff Management
- Price Structuring
- Customer Relationship Management
- Social Media Promotion
Timeline
Assistant Business Manager
Fogelman Management
10.2019 - Current
Phlebotomist Technician
Plasma Biological Services
01.2018 - 09.2019
No Degree - Business Administration
Southwest Community College
Medical Assistant Certification - MA
Vatterott Career College
High School Diploma -
Cordova High School
Similar Profiles
Kayleen RamirezKayleen Ramirez
Leasing Consultant at FOGELMAN MANAGEMENTLeasing Consultant at FOGELMAN MANAGEMENT
Barbie Clark-JonesBarbie Clark-Jones
Property Manager at Fogelman ManagementProperty Manager at Fogelman Management
Shelby GentryShelby Gentry
Assistant Business Manager / Leasing Mentor at Fogelman ManagementAssistant Business Manager / Leasing Mentor at Fogelman Management