Skilled accounts receivable representative with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Hi, I’m
Deonka Chatman
Tulsa,OK
Summary
Overview
12
years of professional experience
2
Certification
Work History
Staffing
Certified Nursing Assistant/Certified Medication Aide
07.2020 - Current
Job overview
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Followed directions of licensed nurses to administer medications and treatments.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Educated patients and family members on best home care practices for healing and recovery.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported needs of 25 residents under long-term care.
PFS Group
Onsight Liaison
08.2019 - 03.2020
Job overview
- Check status for disputes, adjustments, and make necessary adjustments to facilitate payment receipts
- Research disputes and obtain approval from client business office or physician office staff to resolve or ensure accuracy
- Respond to Sr
- Reps and Supervisor questions regarding hospital template and allowable processes through client business office
- Generate and mail out payment receipts as requested by patients
- Research paid-in-full balances and credit accounts with balances that are potentially miscoded as paid-in-full; correct such status for revenue cycle flow to resume
- Respond to special requests of the Project Manager to ensure the revenue cycle flow is being followed through 120-day cycle
- Send charity applications to patients as requested
- Balance and close cash drawer
- Process cash, check, and debit card payments
- Explain the patient’s financial responsibility for services rendered and payment options
- Process information and form for patients and insurance companies
- Documentation review
- Collected and analyzed data and feedback to identify opportunities to improve relationships between other entities and businesses.
- Collaborated with other departments, identifying and addressing areas needing improvement.
McEwen
Appeals Coordinator
02.2018 - 07.2019
Job overview
- Generated, posted and attached information to claim files.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Coordinated with senior specialist to compose appeal responses.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Developed appeals functions, policies and procedures and documentation.
- Processed and recorded new policies and claims.
- Coordinated with contracting department to resolve payer issues.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Determined appropriateness of payers to protect organization and minimize risk.
- Checked documentation for accuracy and validity on updated systems.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated adjustments, premiums and refunds.
- Collected premiums and issued accurate receipts.
- Maintained confidentiality of patient finances, records, and health statuses.
- Acted as a departmental resource on appeals matters.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Verified client information by analyzing existing evidence on file.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
CVS Pharmacy
Accounts Receviables Specialist
08.2017 - 12.2017
Job overview
- Worked on aged receivables utilizing A/R reports
- Followed up on clients' overdue payments and payment plans to establish good cash flow.
- Entered figures using a 10-key calculator to compute data quickly.
- Research, correct, and resubmit or reprocess unpaid claims as necessary
- Review and interpret explanation of benefits for denials and underpayment codes
- Submit appeals in a timely manner
- Process insurance refund requests as necessary and according to policy and procedure
- Meet productivity goals
- Maintain good rapport with payers and reconcile past due balances on patient’s accounts
- Make outbound calls to insurance companies on denied claims
- Review operative reports to obtain correct diagnosis code(s)
- Complete prior authorization and appeals, process credit and refunds
- Submit correct claims
- Compile documentation and review for accuracy and completeness
- Manage assigned projects
- Analyze documentation, review provider disputes, and summarize specifics of review results for all claim types
- Identify and analyze billing trends
- Assist with training new employees
- Accurately post and allocate all payments per explanation of benefits to patient accounts for commercial, Medicaid, contract, and government payers
- Accurately post adjustments per explanation of benefits
- Accurately post denials received with correct denial codes
- Accurately reconcile all accounts daily to address and correct variances
- Work collaboratively with other departments as needed.
Banner Health
Patient financial services Rep
04.2015 - 07.2017
Job overview
- Research, correct, and resubmit or reprocess unpaid claims as necessary
- Review and interpret explanation of benefits for denials and underpayment codes
- Submit appeals in a timely manner
- Process insurance refund request as necessary and according to policy and procedure
- Meet productivity goals
- Input trauma patients into the EMR system prior to arrival, accurately input patient’s demographics, collect copayments, deductibles, and coinsurance payment, collect on past due account and or set up payment plan
- Verify patient’s insurance using passport and different insurance websites, obtain prior authorizations for outpatient procedures, obtain ABN’s
- Input billing codes
- Assign patients rooms if they were bring admitted to inpatient or observation.
- Developed and documented collection procedures and policies to comply with government regulations.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Investigated customer credit references and approved credit lines.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
Front office representative
04.2011 - 03.2015
Job overview
Education
Health And Safety ConsultantTulsa, OK
No Degree from Certified Medication Aide
12.2021
University Overview
Wings HealthcareBroken Arrow
No Degree from Certified Nursing Assistant
07.2020
University Overview
Gilbert High SchoolGilbert, AZ
Diploma from General Studies
05.2007
University Overview
Coding Clarified
No Degree from Medical Billing And Coding
04.2023 - Current
University Overview
Skills
- Strong knowledge of ICD-10, HCPC, and CPT codes
- Knowledge of Medicare/Medicaid and commercial insurance guidelines
- Cerner, Passport, NextGen, HC360, AS400, Medi tech, nThrive, Epic
- Financial counseling
- Medical Billing and Coding
- Medical Accounts Receivables
- Hospital, OBGYN, Home Infusion, Surgery
- Account Reconciliation
- Aging Reports Analysis
- Reviewing Account Records
- Accounting Remittances
- Claim Processing
- Billing Codes
- CPT Code Modifiers
- Claims Review
- Insurance Claim Requirements
- CMS-1500 Billing Forms
- ICD-10 Coding
Certification
CPR Certified
2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
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Timeline
Coding Clarified
No Degree from Medical Billing And Coding
04.2023 - Current
Certified Nursing Assistant/Certified Medication Aide
Staffing
07.2020 - Current
Onsight Liaison
PFS Group
08.2019 - 03.2020
Appeals Coordinator
McEwen
02.2018 - 07.2019
Accounts Receviables Specialist
CVS Pharmacy
08.2017 - 12.2017
Patient financial services Rep
Banner Health
04.2015 - 07.2017
Front office representative
04.2011 - 03.2015
CPR Certified
2
Health And Safety Consultant
No Degree from Certified Medication Aide
Wings Healthcare
No Degree from Certified Nursing Assistant
Gilbert High School
Diploma from General Studies
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