Marta Rowe
Minneapolis,MN
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claim Manager
Wells Fargo Home Mortgage
01.2019 - Current
- Managed accounts with expertise in handling residential property damages and payouts
- Meticulously document all customer interactions using computer systems Black Knight and internal sites ensuring strict adherence to confidentiality agreements, policies, and procedures to uphold data security and compliance standards
Onboarding Technical Repair
Comcast
03.2015 - 04.2018
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Helped new client complete and submit required paperwork, set up benefits accounts, and initiate direct deposits for their new accounts.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Assistant Manager
Batalo Home Health Care
06.2015 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Created customized marketing materials to increase product awareness to customers and increased our sales by 25% over goal.
Assistant Store Manager
Unbank
08.2014 - 09.2016
- Conducted weekly team meetings, ensuring seamless comprehension and adherence to rigorous audit protocols
- Maintained up-to-date knowledge of banking policies and procedures, including secure storage practices for various business items
- Leading my team in proactively cross selling a comprehensive range of bank products to customers, consistently surpassing ambitious sales targets for accounts, credit cards, and loans.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Manager
Savers
08.2014 - 01.2015
- As a top-performing Sales Leader, I spearheaded the store's revenue generation efforts, surpassing set targets by achieving a remarkable increase in store revenue during my tenure
- My strategic approach and relentless drive to optimize sales performance led to me significantly outperform the initial goal.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Education
Associate of Applied Science - Digital Communications And Media
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Claims Analysis
- Customer Expectations Management
- Claims Investigation and Research
- Cross-functional collaboration
Certification
- CNP - Certified Notary Public
Timeline
Claim Manager
Wells Fargo Home Mortgage
01.2019 - Current
Assistant Manager
Batalo Home Health Care
06.2015 - 05.2017
Onboarding Technical Repair
Comcast
03.2015 - 04.2018
Assistant Store Manager
Unbank
08.2014 - 09.2016
Assistant Manager
Savers
08.2014 - 01.2015
Associate of Applied Science - Digital Communications And Media
Minneapolis Community And Technical College