Jonathan Teixeira
Virginia Beach,VA
Summary
CompTIA A+ certified IT Equipment Coordinator with hands-on experience troubleshooting Windows laptops, Zebra scanners, and printer devices. Skilled in hardware, Windows 10/11 and Linux operating systems, basic network troubleshooting, device deployment, and IT asset management. Known for strong customer service, clear communication with non-technical users, and a user-focused approach to technical support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Equipment Coordinator
Amazon
10.2024 - Current
- Provide technical support for Zebra scanners, Thermal label printers, and Windows laptops, diagnosing and resolving hardware, software, and connectivity issues in Windows 10/11.
- Perform basic network troubleshooting like DHCP errors and no internet access screens, including identifying connection problems, assigning IP addresses, verifying network access, and assisting with device connectivity to wired and wireless networks.
- Configure device setup, update software and test functionality before deployment to minimize downtime and support daily operations. Document broken devices for replacement
- Reset passwords, clear paper jams on printers, clean printheads, fix connectivity issues, fix stuck keys, replace faulty peripheral devices, performed physical cable inspections to identify wear, fraying, or damage.
Housekeeper
Hilton Garden Inn Hotel
04.2021 - 06.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Keep track of cleaned rooms and tasks through an internal ticketing system
Doordash Driver
DoorDash
08.2018 - 05.2023
- Communicated clearly with customers to troubleshoot order problems, manage delays, and de-escalate concerns.
- Delivered thousands of orders and developed great customer service experience.
Education
High School Diploma -
Ida Baker High School
Cape Coral, FL06-2018
Skills
- Windows Troubleshooting
- Help Desk Support
- Linux (Ubuntu)
- Reliability
- Time Management
- Customer Service
Certification
CompTIA A+
Timeline
IT Equipment Coordinator
Amazon
10.2024 - Current
Housekeeper
Hilton Garden Inn Hotel
04.2021 - 06.2024
Doordash Driver
DoorDash
08.2018 - 05.2023
High School Diploma -
Ida Baker High School