Olivia Solorio
Bakersfield,California
Summary
Results-driven Technical Operations Specialist with a strong record in driving operational enhancements and supporting critical IT initiatives. Proven success in leading root-cause investigations, elevating team performance, and streamlining processes to maximize throughput. Actively pursuing cybersecurity coursework to strengthen technical acumen and security awareness.
Overview
4
4
years of professional experience
Work History
IT Equipment Coordinator
AMAZON
Bakersfield, California
06.2025 - Current
- Worked together with Operations leaders and Reliability Maintenance Engineering (RME) to ensure the systems ran smoothly and provided IT support for everyday fulfillment tasks.
- Built foundational expertise in both hardware and software to identify, fix, and perform routine maintenance on technology used at the site.
- Project Support: Contributed to the seamless implementation of technical deployment initiatives across the site, managed hardware upgrades, and executed software updates, ensuring that these activities proceeded without interfering with ongoing operations.
- Enabled effective communication among front-line staff, IT specialists, and facility management to report, monitor, and address issues with equipment.
Lead Associate & Problem Solve Specialist
AMAZON
Bakersfield, California
11.2022 - 06.2025
- Problem-Solving Initiatives: As a Specialist in Problem Solving, I spearheaded investigations into the underlying causes of process inefficiencies, implementing precise operational enhancements that boosted throughput.
- Operations and Leadership in Teams: Directed shift personnel in their daily tasks, effectively tackling operational issues and guaranteeing adherence to safety regulations.
- Communication and Training: Provided mentorship and instruction to new members of the team in Standard Operating Procedures (SOPs), cultivating a cooperative team dynamic and establishing transparent objectives.
- Adaptability and Team Assistance: Acknowledged for being an adaptable team member, frequently intervening in congested areas to support the achievement of shift objectives.
Education
Cyber Security - Incident Responder
University of Phoenix
Tempe, AZ03-2032
Associate of Science - Computer Science
Harvard University Online
Cambridge, MA06-2028
Skills
- Uptime optimization
- Hardware & Software Troubleshooting
- Equipment Upgrades
- Process Improvement
- Root-Cause Analysis
- Cross-Department Collaboration
- Peer Mentorship
- Adaptability
Core Competencies
Facility Operations, Downtime Reduction, Root-Cause Analysis, Tech Rollouts, Equipment Upgrades, Process Improvement, Cross-Department Collaboration, Shift Communication, Peer Mentorship, Hardware & Software Troubleshooting, Cyber Security Studies, Adaptability
Timeline
IT Equipment Coordinator
AMAZON
06.2025 - Current
Lead Associate & Problem Solve Specialist
AMAZON
11.2022 - 06.2025
Cyber Security - Incident Responder
University of Phoenix
Associate of Science - Computer Science
Harvard University Online