Nowelle Howe
Ettrick,WI
Summary
Diligent quality professional with proven track record in analyzing and optimizing business processes. Successfully led cross-functional teams to streamline workflows, resulting in enhanced operational efficiency. Demonstrated ability to leverage analytical skills and problem-solving techniques to drive continuous improvement initiatives.
Overview
8
8
years of professional experience
Work History
Quality Specialist
Optum
05.2018 - Current
- Develops comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Assists in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Create and manage multiple quality reports; create work instructions, prepare for audits
- Analyze and identify trends/barriers; illustrate and implement improvements
Records Management Specialist
Optum
06.2017 - 05.2018
- Engaged in daily communications with internal and external partners and identified document-related issues that required interdepartmental cooperation.
- Expressed multitasking while communicating and scheduling exams with providers and entering precise information into the system
- Assisted Leadership for completing orders and tasks correctly and efficiently
- Followed detail instructions to successfully complete orders within timeframe
Education
Associate of Applied Science - Business Management
Western Technical College
La Crosse, WI04.2018
Skills
- Preventive actions
- Customer satisfaction
- Process change management
- Effective communication
- Team collaboration
- Technical team interactions
- Resolving discrepancies
- Data review
- Compliance standards
- Internal auditing
Timeline
Quality Specialist
Optum
05.2018 - Current
Records Management Specialist
Optum
06.2017 - 05.2018
Associate of Applied Science - Business Management
Western Technical College
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