Nowu Subah
Worcester,MA
Summary
Hardworking passionate job seeker with strong organizational skills eager to secure entry-level jobs position. Ready to help team achieve company goals. Dependable and organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Counselor
OpenSky Community Services
Worcester
08.2023 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
Dietary Aide
Little Flower Manor
Philadelphia
06.2019 - Current
- Food safety, assist residents and family, dining settings, order taking, customer service, cleaning, inbound call, outbound call, time management, team training, team collaboration.
Medical Assistant Student Intern
UMass Memorial Medical Center - University Campus
55 Lake Ave N Worcester, MA 01655 United States
08.2024 - 10.2024
- Streamlined appointment scheduling processes for better time management and increased patient satisfaction.
- Gained valuable hands-on experience through daily interactions with patients, medical staff, and administrative personnel.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Handled administrative tasks such as answering phone calls, scheduling appointments, and managing insurance claims to keep daily operations running smoothly.
Customer Associate
The Home Depot
Pennsylvania
03.2020 - 01.2022
- Assisted customers with a warm and professional attitude, handled customer complaints, managed emails, inbound calls, and outbound calls, booked appointments, interacted with customers through live chat, assisted with technical support duties, managed customer accounts, handled billing issues and order inquiries, took inventory.
Education
Certificate - Medical Assistant
Porter And Chester Institute
Worcester, MA10.2024
High school diploma -
F-Sham of faith girls Academy
Africa06.2013
Skills
- Customer Service (2 years)
- Dietary Aide Experience
- Caregiving
- Retail Sales
- Food Service
- Home Care
- Merchandising
- Inbound call (3 years)
- Sales representative (2 years)
- Customer retention (1 year)
- Live Chat
- Technical Support
- Account Management
- Help Desk
- Active Directory
Additional Information
Willing to learn more and open minded to new things
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- OSHA Certified
Caregiver Certification
Timeline
Medical Assistant Student Intern
UMass Memorial Medical Center - University Campus
08.2024 - 10.2024
Residential Counselor
OpenSky Community Services
08.2023 - Current
Customer Associate
The Home Depot
03.2020 - 01.2022
Dietary Aide
Little Flower Manor
06.2019 - Current
High school diploma -
F-Sham of faith girls Academy
Certificate - Medical Assistant
Porter And Chester Institute