1
Certification
13
years of professional experience
Cross-functional professional bringing healthcare administration, crisis intervention, and client service coordination together in roles serving diverse populations. Strengths include compliance, report writing, process improvement, and team coaching, with experience supporting victim services, behavioral health-related care, and revenue cycle operations.
Work History
Senior Registrar Billing
2 Years 4 Months- Coordinated patient registration, insurance verification, and authorization follow-up while mentoring staff and managing revenue cycle tasks.
- Supported patient registration, insurance checks, authorization follow-up, payment plan setup, staff mentoring, and revenue cycle tasks.
- Provided training and coaching to junior staff on office policies and regulations.
- Developed and implemented policies, budgets, and procedures to enhance operational efficiency.
Services Coordinator
4 Years- Coordinated independent living services for consumers and families, enhancing community engagement and support.
- Supporting individuals with disabilities and brain injuries through wellness monitoring, life-skills development, and community integration.
- Ensured compliance by maintaining detailed service plans, case notes, and client records.
- Communicated with clients, caregivers, and community agencies
- Compiled monthly reports detailing service activities to inform program development and stakeholder engagement.
- Evaluated staff performance and delivered targeted feedback to drive professional growth and service quality.
- Generated comprehensive reports on quality assurance metrics to enhance service effectiveness..
- Facilitated regular meetings with departmental staff to review current initiatives and projects..
Financial Representative
1 Year 1 Month- Delivered tailored retirement, investment, and risk-management strategies to high-net-worth and mass-affluent clients, enhancing their financial security and long-term wealth preservation.
- Supported UBS Wealth Management clients with account servicing and relationship requests.
- Coordinated trade instructions and account updates with advisors and operations teams.
- Processed new account paperwork and maintained client records in wealth management systems.
Domestic Violence Investigator / Police Officer
9 Years- Investigated domestic violence cases, conducted crisis intervention, coordinated victim services, and facilitated court proceedings to ensure victim rights and support.
- Investigated criminal complaints for New York City Police Department case files.
- Interviewed witnesses and victims for NYPD investigative reports.
- Preserved evidence to maintain chain of custody for legal proceedings. from crime scenes.
Education
Master of Social Work (MSW) - Social Work
Bachelor of Arts - Psychology
Skills
Healthcare Administration
Case Coordination
Billing Compliance
HIPAA Compliance
Service coordination
Client Assessment
Case management
Documentation
Report writing
Project Management
Process Improvement
Problem Solving
Personal Information
Title: MSW Candidate | Healthcare Professional | Former NYPD Domestic Violence Investigator
Certification
- Securities Industry Essentials (SIE) - 2022
- Life, Accident & Health Insurance Agent (NY, CT, NJ) - 2021
- NYPD Police Academy Class 1063 - 2014-2015
- New York Real Estate Institute - 2015
Timeline
Senior Registrar Billing
NewYork-Presbyterian
07.2024 - CurrentRead More
Services Coordinator
Butler Services for Independent Living
11.2022 - CurrentRead More
Financial Representative
UBS Wealth Management
10.2022 - 11.2023Read More
Domestic Violence Investigator / Police Officer
NYPD
01.2014 - 01.2023Read More
Columbia University
Master of Social Work (MSW) from Social Work
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University of Bridgeport
Bachelor of Arts from Psychology
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