Nicole Taylor
Monroeville,PA
Summary
Compassionate Funeral Director possessing first-rate obituary writing and family counseling abilities. Prepares death certificates, leads funeral and graveside services and provides consultation to families. Tactful and understanding individual with experience assisting in over 100 funerals, visitations and memorial services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Funeral Director
Scottys Funeral Home & Crematory
01.2021 - 12.2023
- Developed a thorough understanding of company policies, industry regulations, and best practices for removals to ensure compliance and promote client satisfaction and trust.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Demonstrated problem-solving abilities when faced with challenges such as tight spaces or difficult-to-move items during relocation projects.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
- Drove company vehicles to transport remains or families to services.
CNA - Certified Nursing Assistant
01.2010 - 01.2023
- Provided nursing assistant care in multiple settings including, private duty, hospice, and long-term care
- Gained significant experience providing excellent care and customer service as well as working through difficult situations
Server
P.F. Chang's
06.2019 - 01.2021
- Provide customer service through creating an excellent dining experience
- Doubled number of tables served at one time from 4 to 8
- Cooperate and communicate as part of the team (front and back of house)
- Adherence to all relevant OSHA and health department rules/regulations and all company customer service guidelines
- Adapted to changes in work environment and structure through COVID pandemic
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
PSR II- pharmacy service representative
CVS CAREMARK CALL CENTER
06.2019 - 07.2020
- Handled electronic, written, and verbal correspondence regarding pharmacy benefit inquiries from providers (pharmacist/physician) and members
- Effectively problem solved and communicated resolutions to members and providers
- Documented calls within a call tracking system using established protocols to ensure information was clear, concise, and accurate
- Reviewed claims for accuracy against benefit guidelines and contract standards
- Served as a customer advocate in problem resolution and follow through
- Created and supported an environment which fostered teamwork, cooperation, respect, diversity, and inclusion
Education
C-Tech Workforce Technology Education
Pittsburgh, PACatholic Charities Gismondi Job Training Program
Pittsburgh, PAHigh School Diploma -
Gateway Senior High School
Monroeville, PAAssociate of Applied Science - Funeral Services And Mortuary Science
Pittsburgh Institute of Mortuary Science Inc
Pittsburgh, PASkills
- Computer skills
- Customer service experience
- Caregiving
- Nursing
- Critical Care Experience
- Cremations
- Restorative art
- Restaurant Experience (2 years)
- Primary care
- Hospital experience
- C-Tech Workforce Technology Education - 6/23
- Catholic Charities Gismondi Job Training Program - Pittsburgh, PA
Certification
- Introduction to Telecommunications
- Network Cabling - Copper-Based Systems
- Network Cabling - Fiber Optic-Based Systems
- Grounding & Bonding Copper Systems
- Wireless Systems - Coverage and Capacity
- Ramp certification - 06/2023 to 06/2025
- PLCB RAMP Server/Seller training course
Timeline
Funeral Director
Scottys Funeral Home & Crematory
01.2021 - 12.2023
Server
P.F. Chang's
06.2019 - 01.2021
PSR II- pharmacy service representative
CVS CAREMARK CALL CENTER
06.2019 - 07.2020
CNA - Certified Nursing Assistant
01.2010 - 01.2023
C-Tech Workforce Technology Education
Catholic Charities Gismondi Job Training Program
High School Diploma -
Gateway Senior High School
Associate of Applied Science - Funeral Services And Mortuary Science
Pittsburgh Institute of Mortuary Science Inc
- Introduction to Telecommunications
- Network Cabling - Copper-Based Systems
- Network Cabling - Fiber Optic-Based Systems
- Grounding & Bonding Copper Systems
- Wireless Systems - Coverage and Capacity
- Ramp certification - 06/2023 to 06/2025
- PLCB RAMP Server/Seller training course
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