Ntombizanele Sokupa
General Conference of Seventh-day Adventist (Hope Channel Media)
16115 Kent Road, Laurel,MD
17
years of professional experience
Compassionate and adaptable professional with extensive experience in donor care, social work, and community outreach. Skilled in advocacy, problem-solving, and building trust with stakeholders. Proven ability to coordinate sensitive cases, maintain accurate records, and support positive outcomes for individuals and organizations.
Work History
Donor Care Relations Assistant Officer
7 Years 10 Months- Acted as a primary point of contact for routine inquiries via phone, email, and mail, creating a welcoming and professional experience.
- managing and directing all donations and funds and ensures the donor's intent is strictly honored.
- Act as a donor's representative within the organization when there is a misunderstanding and frustration about their donations, always give updates and feedback when problem is fixed
- Advocate for the donor's time and effort by streamlining tax receipting, resolving database errors quickly to make easier for them to interact with the organisation
- providing administrative, operational and communication support to a team to build and maintain positive relationship with contributors
- manage and update donor databases (raisers edge, Boomerang) with strict adherence to donor privacy standards and the organization compliance regulations.
- ability to act as a bridge between the organization, the administrative leadership, and the staff
Community Outreach Coordinator
1 Year 9 Months- Coordinated outreach initiatives connecting street children with shelter, education, and healthcare services.
- Coordinated community outreach initiatives to connect vulnerable children with shelter, education, and support services.
- Cultivated partnerships with community leaders, donors, and service providers to expand support networks.
- Built partnerships with local organizations, faith groups, and volunteers to expand referral networks.
- Scheduled outreach visits and follow-up communications to maintain consistent engagement with families and stakeholders.
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Developed community presentations and awareness materials promoting child protection and family support programs.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
Hospital Social Worker
2 Years 10 Months- Conducted psychosocial assessments for patients and families, guiding tailored discharge and care plans.
- Coordinated referrals with community services, schools and government agencies to support patient continuity of care.
- Collaborated with multidisciplinary medical teams to align social work interventions with treatment and discharge goals.
- Supported patients with child protection, domestic violence, and safeguarding concerns through appropriate reporting pathways.
- Facilitated counseling sessions that improved coping, adjustment, and family communication during hospitalization.
- Prepared detailed case notes and reports to maintain accurate records and ensure compliance with clinical standards.
- Enhanced patient satisfaction by providing timely psychosocial assessments and interventions for diverse populations.
- Advocated for patients to secure necessary resources and services during hospitalization and post-discharge.
- Assisted patients in coping with acute or chronic illnesses by offering emotional support and appropriate referrals when needed.
- Established strong rapport with patients and families through empathy, active listening, and clear communication skills.
- Strengthened interdepartmental collaboration through regular consultation meetings regarding shared cases.
- Collaborated with interdisciplinary teams for improved patient care and outcomes.
- Aligned treatment goals with patient preferences, promoting engagement in the recovery process.
- Developed trusting relationships with local service providers, streamlining the referral process and ensuring continuity of care for patients.
- Facilitated support groups, fostering a sense of community and emotional well-being among participants.
- Educated patients and families on available community resources, promoting self-sufficiency and autonomy.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Prepared all required treatment records and reports.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Explained medical care options to help families make informed healthcare decisions.
- Provided ongoing counseling to help patients deal with conditions and processes
- Completed psychosocial evaluations and needs assessments.
- Conducted in-home visits to provide supportive services.
- Collaborated with healthcare providers to drive continuity of care.
Community Social Worker
3 Years 11 Months- Assessed client needs and developed individual support plans for children and families affected by cerebral palsy.
- Coordinated referrals with therapists, schools, clinics, and government services to strengthen continuity of care.
- Facilitated family counseling sessions, promoting coping strategies, caregiver support, and informed decision-making.
- Advocated for disability rights and access to community resources across health, education, and welfare systems.
- Conducted home visits to monitor wellbeing, identify barriers, and adjust intervention plans accordingly.
- Maintained accurate case records, reports, and confidential documentation aligned with social work requirements.
- Led community outreach initiatives to increase awareness of cerebral palsy and available support services.
- Mentored junior staff and volunteers, improving service coordination and client engagement practices.
- Advocated for client needs at meetings with interdisciplinary teams, ensuring proper support was provided.
- Empowered clients to make informed decisions regarding their well-being with comprehensive assessments and counseling services.
- Enhanced community engagement by organizing and conducting regular outreach programs.
- Increased access to healthcare services for low-income individuals, navigating complex systems on their behalf.
- Collaborated with schools to implement anti-bullying campaigns, fostering safe environments for students to learn and grow.
- Assisted families in crisis by providing individualized care plans and connecting them to appropriate resources.
Education
High School Diploma
Master of Arts - Public Health
- 3.50 GPA
- Study Abroad: Philippines, Health Promotion
- Title: Impact of Substance use Among Teenagers- Substance Abuse Awareness Program in Malabang High School, Silang Cavite.
Bachelor of Arts - Social Work
Skills
Donor database management
Confidential data management
Reporting and documentation
Microsoft suite proficiency
Attention to detail
Donor engagement strategies
Problem-solving
Time management
Strong written and verbal communication
Professionalism
Interests
Participating in cooking contests and challenges to showcase culinary skills and creativity.
Enjoy hobbies that combine physical activity with outdoor exploration.
Gym Workouts
Volunteering for community initiatives to give back to local communities and make a positive impact.
Getting involved in local advocacy groups to promote positive change in the community.
I participate in low-impact exercises to strengthen core muscles.
Food Tourism
Growing herbs
vegetables
or fruits in home gardens.
Reading
Timeline
Donor Care Relations Assistant Officer
General Conference of Seventh-day Adventist (Hope Channel Media)
01.2018 - 11.2025Read More
Community Outreach Coordinator
The Homestead Project Forr Street Children
11.2014 - 08.2016Read More
Hospital Social Worker
Red Cross Hospital( WCCPA Clinic), Cape Town South Africa
01.2012 - 11.2014Read More
Community Social Worker
Western Cape Cerebral Palsy Association (South Africa-Cape Town)
01.2009 - 12.2012Read More
Adventist International Institute of Advanced Studies
Master of Arts from Public Health
Read More
Zweliyandila High School
High School Diploma
Read More
University of The Western Cape
Bachelor of Arts from Social Work
Read More