Summary
Overview
Work History
Education
Skills
Timeline
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Nu Xiong

Summary

Dynamic and results-oriented professional with extensive experience in customer service and warehouse operations. Excelled in handling multiple tasks efficiently, including forklift operation and data entry. Proven ability to maintain a positive attitude under pressure, demonstrating exceptional problem-solving skills and a commitment to excellence.

Overview

9
9
years of professional experience

Work History

Guest Customer Service

Menards
05.2021 - 06.2024
  • Promptly responded to customer inquiries and requests through email and/or postal mail, assisting with rebate shortages, returns, exchanged, price adjustment, lost/stolen rebates, etc.
  • Copying paperwork in a machine.
  • Filing emails/letters in their designated files.
  • Provided backup support for opex machines, scanning rebates.
  • Hand scanned rebates into Menards system, paying and entering name and address accurately.

Forklift Operator

DHL Supply Chain
04.2019 - 08.2020
  • Loaded and unloaded trucks using appropriate forklift.
  • Transported pallets between warehouse locations according to shipment and storage needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Material handler, picking and pulling from very narrow areas onto pallets.
  • Enclosing pallets with shrink wrap.

Production Worker

Menards
04.2015 - 09.2018
  • Continuous standing, walking, bending, twisting and lifting up to 50 pound steels into 12-16 foot wooden boxes, while pushing the boxes as you go down the assembly line.
  • Operated forklift and other machinery in order to complete tasks, such as hauling steel boxes and transporting to designated area in shipping.
  • Used hand tools and saw machine to cut woods to build boxes for special ABF freight.
  • Operated various machines safely to cut steels.

Education

High School Diploma -

Florin High School
Sacramento, CA
05.2006

Skills

  • Can handle multiple responsibilities and tasks
  • Can quickly identify issues and come up with effective solutions
  • Positive attitude even in challenging situations
  • Can operate various forklifts and other material handling equipments
  • Basic microsoft office knowledge
  • Data entry
  • Efficient manage time to handle various tasks and meet deadlines
  • Calm under pressure

Timeline

Guest Customer Service

Menards
05.2021 - 06.2024

Forklift Operator

DHL Supply Chain
04.2019 - 08.2020

Production Worker

Menards
04.2015 - 09.2018

High School Diploma -

Florin High School

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Nu Xiong