Nubia Rivera
Orlando,FL
Summary
Versatile and ready to take on any required task. Adapts to changing conditions with a resourceful and hardworking mindset. Dedicated to success, eager to learn and to advance professionally.
Overview
1
1
Certification
12
12
years of professional experience
Work History
CNA/Front Desk Receptionist
Aspire Health
Lake Mary, FL
08.2021 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Provided administrative support such as filing documents, monitor/checked visitor access and incoming calls.
Customer Service Representative
Sykes Enterprises Inc.
DeLand, FL
12.2019 - 01.2021
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Evaluated customer account information to assess current issues and determine potential solutions.
CNA
Debary Health and Rehabilitation
DeBary, FL
09.2016 - 12.2019
- Conducted routine checks on standard patient vitals, including blood pressure, oxygen and heart rate.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Appointment Setter/Technical Support Representative
Alorica
DeLand, FL
01.2015 - 12.2017
- Scheduled appointments for customers based on their availability.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
Education
High School Diploma -
Daytona State College
Daytona Beach, FL06.2015
Skills
- Collecting vital signs
- Documentation procedures expert
- Infection control procedures
- Computer Skills
- Customer Service
- CRM Software
- Technical Support
Certification
- Certified Nursing Assistant
Timeline
CNA/Front Desk Receptionist
Aspire Health
08.2021 - Current
Customer Service Representative
Sykes Enterprises Inc.
12.2019 - 01.2021
CNA
Debary Health and Rehabilitation
09.2016 - 12.2019
Appointment Setter/Technical Support Representative
Alorica
01.2015 - 12.2017
High School Diploma -
Daytona State College
Experience
["Nursing Assistants"],["Nursing Assistants"],["Customer Service Representatives"]
Education and Training
other