Dedicated professional with expertise in managing complex caseloads and enhancing client relations. Skilled in case documentation and resource connection, driving positive outcomes. Committed to delivering person-centered services and supporting collaborative team efforts.
Work History
Case Manager
3 Months
Goodwill Career Center | Decatur, GA | 05.2026 - Current
Managed a caseload of participants by conducting comprehensive assessments, developing individualized employment plans, and monitoring progress toward self-sufficiency goals.
Connected participants to community resources and supportive services, helping them overcome barriers in housing, transportation, childcare, and financial assistance.
Monitored participant progress with regular follow-ups and updates to service plans, tracking milestones to enhance program engagement.
Led group intake and orientation presentations for participants, communicating program requirements, policies, procedures, and available services while facilitating a smooth enrollment process.
Maintained case documentation in CaseWorthy, ensuring compliance with program requirements and confidentiality standards to enable effective service delivery.
MSW Clinical Intern
9 Months
OCD Set Free | Remote, https://www.ocdsetfree.com/ | 08.2025 - 05.2026
Conduct individual therapy sessions for clients with obsessive-compulsive disorder.
Document client progress and maintain treatment records to ensure continuity of care.
Support crisis intervention efforts through active listening and empathy techniques.
Participate in case consultations to enhance service delivery and optimize client outcomes.
Support crisis intervention efforts by employing active listening and empathy techniques to de-escalate situations.
Monitor progress of clients toward established goals over time.