Nuha Tageldin Nasroun
Alwakrah,DA
Overview
15
15
years of professional experience
Work History
Head of Patient Care Services & Outpatient Clinics Coordinator
Universal Hospital
09.2021 - 05.2023
- Directed the Patient Care Services department, achieving a 20% reduction in wait times by optimizing workflows
- Developed and implemented operational policies, increasing efficiency by 15%
- Surpassed outpatient revenue targets by 10% through refined tracking systems
- Introduced cost-cutting strategies, lowering annual expenses by 8%
- Mentored a team of 15+ staff, fostering skill development and enhancing performance
- Boosted patient satisfaction scores by 12% by leveraging feedback for targeted improvements
Senior Administration Officer
Salam Centre for Cardiac Surgery - Emergency NGO
01.2020 - 11.2020
- Managed payroll for over 100 employees, reducing errors by 25% and ensuring timely processing
- Accelerated onboarding processes, cutting completion time by 30%
- Facilitated quicker permit approvals, reducing processing times by 15%
- Supervised administrative staff, driving a 20% improvement in task completion rates
Administrative Assistant
Salam Centre for Cardiac Surgery - Emergency NGO
09.2016 - 12.2019
- Enhanced financial oversight by optimizing expense tracking, decreasing discrepancies by 10%
- Prepared and translated regulatory documents with a 100% compliance rate
- Coordinated payroll for a large workforce, meeting strict deadlines consistently
OPD Secretary (Receptionist)
Salam Centre for Cardiac Surgery - Emergency NGO
07.2015 - 08.2016
- Processed registrations for 100+ patients daily with perfect accuracy
- Improved patient communication systems, leading to a 15% satisfaction increase
- Implemented inventory controls, reducing supply shortages by 20%
Administrative Officer
Florence Services & Ventures Inc.
07.2012 - 10.2012
- Organized high-level meetings, improving follow-up efficiency by 25%
- Ensured punctual delivery of essential financial project materials
Office Manager & Executive Secretary
H&H Consultancy
09.2011 - 05.2012
- Executed training programs that boosted participation by 30%
- Optimized financial management, achieving a 15% reduction in monthly expenses
Admin & Sales Assistant
Owni Net Company
01.2008 - 08.2010
- Increased revenue by 18% by crafting targeted sales strategies
- Strengthened client relationships, improving retention rates by 10%
Education
Advanced Diploma - Management & Information Technology
Jordanian Sudanese University
Banking Operations
Sudanese French Bank
01.2004 - 2 2004
Procurement Unit Training
Ministry of Petroleum
01.2012 - 1 2013
Skills
Operational Efficiency & Workflow Optimization
Team Leadership & Development
Client & Patient Relations Enhancement
Human Resources & Payroll Administration
Policy & SOP Development
Financial Analysis & Reporting
Microsoft Office Suite (Word, Excel, PowerPoint)
Training
- Banking Operations, Sudanese French Bank, 01/01/04, 02/28/04
- Procurement Unit Training, Ministry of Petroleum, 01/01/12, 01/31/13
Personalityandworkethic
- Proactive and Strategic Thinker: Consistently drives improvements by identifying gaps and implementing effective solutions.
- Adaptable and Resilient: Thrives in fast-paced environments, adeptly handling evolving challenges.
- Collaborative Communicator: Builds trust and facilitates seamless cross-departmental interactions.
- Detail-Oriented and Analytical: Excels in data analysis and process refinement for continuous improvement.
- Ethically Grounded: Upholds professional standards, ensuring compliance and integrity in all operations.
Timeline
Head of Patient Care Services & Outpatient Clinics Coordinator
Universal Hospital
09.2021 - 05.2023
Senior Administration Officer
Salam Centre for Cardiac Surgery - Emergency NGO
01.2020 - 11.2020
Administrative Assistant
Salam Centre for Cardiac Surgery - Emergency NGO
09.2016 - 12.2019
OPD Secretary (Receptionist)
Salam Centre for Cardiac Surgery - Emergency NGO
07.2015 - 08.2016
Administrative Officer
Florence Services & Ventures Inc.
07.2012 - 10.2012
Procurement Unit Training
Ministry of Petroleum
01.2012 - 1 2013
Office Manager & Executive Secretary
H&H Consultancy
09.2011 - 05.2012
Admin & Sales Assistant
Owni Net Company
01.2008 - 08.2010
Banking Operations
Sudanese French Bank
01.2004 - 2 2004
Advanced Diploma - Management & Information Technology
Jordanian Sudanese University