Kierra Demas

Assisting members with their OTC health benefits, including shopping, ordering, and understanding their plan details. Handling inquiries via phone, email, or online platforms, guiding members to appropriate resources and resolving issues related to their OTC benefits.

• Helping customers with troubleshooting issues
• Resolving network issues for customers
• Upselling
• Completing daily checklist
• Reaching monthly goals
• Build proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge Iot devices
• Making the most of their time my shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Establishes relationships with T-Mobile employees across channels, including businesses

• Scheduling service appointments for customers
• Accounts payable
• Ordering parts and working with factories
• Payroll management
• Building trusting relationships
• Maintain customer files, ensuring record retention policies are adhered to
• Assist in preparation of sales packages
• Prepare letters, flyers, copies, business card requests, and other correspondence as requested by the Home Center Manager
• Assist customers with general questions, route phone calls and messages accurately and quickly;
• Working with Home Office staff to carry out sales, marketing, human resource and other business processes
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required
• Leadership
• Taking photos of damages and submitting to factories
• Maintenance
• Making sure shifts and task are covered
• Make bank deposits
• Pay all home center bills
• Organize team meetings
• Process and Submit all Invoices
• File and organize all documents

• Customer confidentiality
• Call center
• Manage high call volume
• Multitasking by being on call and operating chat
• Very comfortable communicating with customers in a metric
• Customer confidentiality
• Handle customer payments
• Managing upset customers and resolving their issues
• Able to work independently
• Demonstrate resiliency and extreme adaptability in a fast-pasted environment
• Possessing strong customer focus with ability to have detailed conversations with customers
• Treating customers with respect and responding with empathy
• Document customer account activities thoroughly and concisely
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Remote