JESUS NUÑEZ

Work History

Quality Assurance Specialist

Leidos - QTC

03.2024 - Current

Review and audit 50+ Disability Benefit Questionnaire (DBQ) exam reports weekly, ensuring all documentation is 100% accurate, concise, and compliant with Veterans Administration standards.
Verify completion of all ordered diagnostic tests and lab results prior to submission, maintaining a zero-error rate in documentation tracking.
Ensure ICD-10 and CPT coding accuracy across reports, reducing documentation discrepancies by over 25% through detailed audit and feedback loops.
Collaborate with 30+ medical providers weekly to clarify findings, improve report accuracy, and strengthen diagnostic reasoning documentation.
Coordinate with internal scheduling teams to secure timely follow-up exams for veterans, helping maintain on-time case completion rates above 95%.
Utilize EMR systems, case management platforms, and medical databases to monitor report status, track metrics, and ensure compliance with federal guidelines.
Apply advanced clinical reasoning and strong knowledge of anatomy, physiology, and diagnostic testing to validate report integrity and completeness.
Identify and escalate documentation trends or workflow inefficiencies, contributing to continuous quality improvement (CQI) initiatives and process optimization across the QA department.

Outpatient Clinic Manager

USAF

09.2021 - 05.2024

Communicated with dispatch and treatment center personnel to relay critical medical information and coordinate emergency response efforts, ensuring rapid and accurate treatment decisions for up to 20+ patients daily.
Facilitated interdisciplinary collaboration across nursing, administrative, and provider teams, improving care coordination and reducing patient handoff errors by 15%.
Implemented targeted marketing and community outreach initiatives, increasing patient awareness and contributing to a 25% growth in new patient enrollment within six months.
Assisted with routine patient assessments and diagnostic procedures by collecting, labeling, and processing 60+ specimens weekly with 100% accuracy in documentation.
Enhanced office efficiency by streamlining chart coordination, expediting insurance form completion, and providing personalized patient support, improving workflow productivity by 20%.
Conducted comprehensive patient intake interviews, accurately obtaining medical history, medication lists, allergies, and symptoms for 100+ patients weekly, supporting accurate clinical decision-making.
Utilized data analysis tools to monitor key performance indicators (KPIs) such as patient flow, appointment turnaround, and documentation accuracy, leading to 10% improvement in overall clinic performance metrics.
Leveraged patient feedback and initiated process improvements that reduced average wait times by 15 minutes per visit and increased patient satisfaction survey scores by 20%.
Created and led cross-training programs to strengthen team versatility and understanding of multi-departmental roles, resulting in a 30% improvement in interdepartmental collaboration.
Resolved patient concerns promptly and professionally, maintaining a 95.6% satisfaction rate and promoting a patient-centered culture of trust and accountability.
Enhanced team performance through ongoing coaching, workflow optimization, and professional development opportunities, boosting employee retention and morale.
Maintained strict adherence to HIPAA compliance, safeguarding sensitive health information and ensuring zero breaches in patient confidentiality.

CLINICAL/ SURGICAL MEDICAL TECHNICIAN

USAF

05.2019 - 09.2021

GENERAL SURGERY/ VASCULAR SURGERY CLINIC
Present's, observes, charts and reports patient conditions
Takes patient's vital signs and documents appropriately in AHLTA charting system
Collaborates with multidisciplinary services for a smooth patient experience
Assists nurse and general surgeons with pre-operative and postoperative charting and patient education
Assists surgeons in clinic and operating room with various procedures to include lipoma/cyst removal, port removal, varithena, sclerotherapy, peg tube placement, hernia repairs, gastric surgeries, colonoscopy, EGD's, etc
Sole vascular surgery clinic interim tech/nurse manager, helps to manage long term patient trackers for aneurysms, carotid stenosis, EVAR, TCAR, etc
Assists with pre-operative and post-operative scheduling and managing of vascular surgery patients
Leads clinic fitness program and sole clinic training manager to ensure appropriate certifications are being maintained.

INAPTIENT MEDICAL TECHNICIAN

USAF

01.2017 - 05.2019

Facilitated daily activities such as personal hygiene management, feeding and ambulating patients
Collected vital signs per doctors' orders and documented proper findings
Performed studies such as EKG's, bladder scans and ultrasounds
Administered certain medications that were under scope of practice such as acetaminophen, naproxen, etc
Assisted with intravenous therapies to include normal saline and lactated ringers
Provided skilled nursing care, including routine, pre-operative, and post-operative support for seriously or critically ill patients in an inpatient ward setting.
Established intravenous access lines when ordered.
Administered medications and performed a variety of medical treatments, diagnostic, and therapeutic procedures under the supervision of physicians and registered nurses
Collaborated with a multidisciplinary healthcare team of 6 attending physicians, 5 resident physicians and nurses to optimize patient outcomes and streamline ward operations, which helped maintain a 94.7% patient satisfaction rate.
Organized the medical environment and ensured proper management of supplies, equipment, and the safe disposal of medical waste in compliance with health and safety standards.
Executed portions of

Summary

Overview

Work History

Quality Assurance Specialist

Outpatient Clinic Manager

CLINICAL/ SURGICAL MEDICAL TECHNICIAN

INAPTIENT MEDICAL TECHNICIAN

Education

Bachelor of Science - Nursing

Associate of Science - Health Professions

Associate of Science - Applied Science (Practical Nursing Technology)

Emergency Medical Technical (EMT) Certification - NAEMT TCCC (Tactical Combat Casualty Care) Certification - Basic Life Support for Health Care Providers (BLS) - Emergency Medicine

Skills

Accomplishments

Timeline

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