Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Volunteer Experience
References
LINGUISTIC PROFICIENCY AND EXPERIENCE
Languages
Timeline
Nunziata Pirruccio

Nunziata Pirruccio

Trust & Safety Agent
Austin,Texas

Summary

Dynamic professional with a diverse skill set in content moderation, linguistic, customer service, and team collaboration. Fluent in English and Italian, adept at adapting to new challenges and environments. Demonstrates strong emotional intelligence, communication, and organizational skills. Committed to achieving excellence in every endeavor, with a keen eye for detail and a strong problem-solving approach.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Brooks Running
01.2020 - Current
  • As a Brooks Running Ambassador, I actively engage in promoting a culture of health and fitness, representing the brand with enthusiasm and authenticity
  • My role involves inspiring and motivating the community through outreach, social media engagement, and participation in events, leveraging my strong communication skills and passion for running to foster a positive and inclusive fitness environment.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.

Italian Translator/Interpreter Services Coordinator

ITA Italian Trade Agency
03.2024 - 03.2024
  • Provided precise and culturally sensitive translation and interpretation services between English and Italian to facilitate international trade discussions and negotiations.
  • Employed expert linguistic knowledge to convert complex trade terminology and concepts, ensuring clear understanding and communication between parties.
  • Collaborated with cross-functional teams to prepare and review translated documents for trade agreement, ensuring accuracy and consistency.
  • Enhanced communication efficiency during trade events, contributing to successful international relations and business outcomes.
  • Leveraged social media platforms to promote company''s services among Italian-speaking audiences, driving increased interest from prospective clients.
  • Supported legal department with the translation of contracts, agreements, and other legal documents while ensuring compliance with local laws.
  • Ensured high-quality translations by proofreading and editing all translated materials before submission to clients.
  • Received positive feedback from clients for exceptional customer service and high-quality translations, leading to repeat business and referrals

Trust & Safety Agent

Accenture For Google
09.2021 - 09.2023
  • Super Agent Recognition:
  • Consistently delivered 100% high-quality production, earning the title of 'Super Agent'
  • This distinction led to expanded responsibilities, including assisting and supporting agents and new joiners during the escalation process.
  • Policy Development Contribution for the Italian and English language.
  • Leveraged linguistic expertise to collaborate with the policy development team, refining and enhancing the platform's profanity and hate speech detection algorithms to improve content moderation accuracy and cultural sensitivity on a global scale.
  • Excelled in team collaboration to ensure high-quality production across projects, enhancing accuracy and efficiency.
  • Managed confidential information, maintaining high standards of data privacy and security.
  • Identified and resolved process inefficiencies, significantly improving operational workflow.
  • Worked closely with external partners, ensuring project success and policy compliance. -
  • Adapted to and enforced evolving content policies, demonstrating agility and compliance expertise.
  • Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
  • Specialized in Italian-English content moderation, ensuring the accuracy and cultural appropriateness standards
  • Acquired in-depth knowledge of content areas to provide effective edits.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.

Front Desk Agent

Hotel Granduca Houston
09.2020 - 04.2021
  • Managed a high volume of reservations, providing exceptional customer service across phone, online, and in-person channels.
  • Played a key role in guest services, ensuring a welcoming environment and addressing issues promptly for optimal guest satisfaction.
  • Coordinated with various departments to uphold hotel standards in guest rooms and facilities, enhancing the overall guest experience.
  • Contributed to the planning and execution of special events, recognized for attention to detail and organizational skills.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized my linguistic expertise to facilitate communication and accommodation individuals from diverse international background, ensuring clear and effective interactions across cultural boundaries.

Point of Sale Associate

Academy Sports & Outdoors
08.2013 - 09.2018
  • Delivered personalized customer service, effectively matching products to guest needs and building lasting relationships. - Demonstrated exceptional time management, prioritizing tasks efficiently in a dynamic sales environment.
  • Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
  • Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.

Education

Associate in Science (A.S.) - Liberal Arts & Humanities

Houston Community College, Houston, Texas
05.2017
  • Relevant Coursework: Psychology, Sociology, Communication
  • GPA: 3.29

Skills

  • Bilingual: English & Italian
  • Adaptability & Quick Learning
  • Proficiency in Computer Software & Applications
  • Emotional Intelligence & Empathy
  • Strong Communication & Interpersonal Skills
  • Organizational & Teamwork Excellence
  • Acute Attention to Detail
  • Commitment to Excellence & Quality
  • Advanced Problem-Solving Abilities
  • Customer Service & Client Relations
  • Intercultural competence
  • Terminology research

Certification

Court Appointed Special Advocate

Additional Information

https://www.linkedin.com/in/deborah-loreto-pirruccio-718304196/, https://www.instagram.com/deborahrunlover/

Volunteer Experience

Child Advocate, Fort Bend County, Rosenberg, Texas, Advocated for children in court, collaborating with social services to ensure their best interests. Completed specialized training in advocacy and child welfare.

References

References available upon request

LINGUISTIC PROFICIENCY AND EXPERIENCE

  • Bilingual Proficiency: Fluent in both English and Italian, with advanced knowledge of grammatical structure, syntax, and semantics inherent to both languages.
  • Content Moderation: Specialized in moderating content between Italian and English, ensuring linguistic accuracy and cultural appropriateness. Contributed to policy development, enhancing profanity and hate speech filters used globally.
  • Communication Expertise: Utilized strong written and verbal communication skills in both English and Italian to facilitate international brand representation and customer service excellence.
  • Applied linguistic and translation skills to accurately interpret and localize a range of texts, including complex legal documents, ensuring precise adherence to their original meaning and context for English and Italian audiences.

Languages

Italian
Native or Bilingual

Timeline

Italian Translator/Interpreter Services Coordinator - ITA Italian Trade Agency
03.2024 - 03.2024
Trust & Safety Agent - Accenture For Google
09.2021 - 09.2023
Front Desk Agent - Hotel Granduca Houston
09.2020 - 04.2021
Brand Ambassador - Brooks Running
01.2020 - Current
Point of Sale Associate - Academy Sports & Outdoors
08.2013 - 09.2018
Houston Community College - Associate in Science (A.S.), Liberal Arts & Humanities

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