Nupur Patel

• Responsible for ensuring the quality and functionality of software applications through systematic testing and troubleshooting. Created and maintained technical support documentation, aiding in efficient issue resolution and knowledge sharing. Analyzed applications to identify risks, vulnerabilities, and security issues, addressing them proactively. Collaborated with the team of developers to build and enhance the organization's portal using HTML, CSS, and JavaScript. Analyzed and understood the codebase to identify potential areas for improvement. Developed proficiency in Salesforce, JIRA, HubSpot, Figma used to design system workflow, and other Agile tools and CRM platforms, demonstrating advanced skills and extensive experience. Effectively managed critical Salesforce and Jira operations to support and enhance the overall user experience, ensuring streamlined workflows and improved efficiency. Automated test cases using UAT & Sandbox platforms, where applicable, to improve testing efficiency. Actively participated in disaster recovery testing to ensure business continuity and preparedness. Implemented and maintained test scripts to facilitate automated testing processes. Used testing frameworks like Selenium, JUnit, TestNG, or similar tools to get better performance results. Developed and executed test plans, test cases, and test scripts to verify the functionality of software applications
• Collaborated with the development team to understand software requirements and design specifications. Supported test results analysis to resolve open issues in Salesforce, JIRA, and Hubspot. Additionally, providing exceptional technical support to system users. Served as a subject matter expert (SME) for senior stakeholders and team members, offering insights and guidance. Appropriately assessed risks in business decisions, prioritizing compliance with laws and regulations. Led comprehensive management of systems and tools across the organization, with a focus on overseeing user setup roles, permission sets, and ensuring robust account and system security. Implemented strategic measures to optimize operational efficiency and safeguard sensitive information. Participated in design reviews providing input on functional requirements, product designs, schedules.

• Provided daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation with utilization of Computer Telephony Integration system: ORACLE. Assessed the back-end Mainframe of the system to better support customers with escalated issues. Installed and maintained hardware, software, and other equipment to meet client requirements, routinely observed operational performance, and installed security patches and updates when necessary. Maintained detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel. Increased personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible
• Developed training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software. Collaborated with technical staff and clients to establish goals and objectives for system improvements and upgrades. Created and implemented new processes to improve efficiency and customer satisfaction while reducing costs. Provided support, including procedural documentation and relevant reports. Set up new users' accounts and profiles and dealt with password issues.

Provided unmatched customer service and product selection and pride myself in making sure the customer experience with me is second to none. Oversaw and resolved technical and network issues. With the knowledge about the products and AT&T services, helped customers reach their desirable goal. Improved existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations. Maintained client confidence by keeping their information confidential.

Assisted in the development of marketing strategies for new products or services offered by the pharmacy. Developed strong organizational skills in order to manage multiple tasks, prioritize workloads and meet deadlines.