Nuranda Harris
Dexter,MO
Summary
Proficient and caring team member offering outstanding customer/patient experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving with excellent organizational skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First Midwest Bank
11.2017 - Current
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Opened or closed checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Licensed Practical Nurse
Cypress Point Skilled Nursing
09.2015 - 09.2017
- Recorded patients' medical history, vital statistics, and test results in medical records.
- Delivered high-quality and compassionate treatment to indigent and low-income patient community.
- Disciplined, energetic employee who quickly establishes rapport with patients and coworkers.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
Caregiveer/Teacher Aide
Walk N Roll Early Learning
01.2014 - 05.2014
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Established and maintained a safe play environment for the children.
- Monitored children's play activities to verify safety and wellness.
Cashier/Assistant Scanning Coordinator
Town And Country Groceries
07.2007 - 02.2013
- Trained and mentored new cashiers. Counted and balanced cashier drawers.
- Assisted with payroll and scan coordinating (weekly price changes) in the office.
- Maintained work area in a clean and neat manner.
- Built and maintained productive relationships with customers and employees.
- Trained new cashier team members in customer service and money handling processes.
Education
License Practical Nurse - Nursing
Sikeston Career And Technology Center
Sikeston, MO06.2015
Some College - General Education
Three Rivers Community College
Poplar Bluff, MO05.2011
High School Diploma -
Dexter Senior High School
Dexter, MO05.2009
Skills
- Health and Wellness Expertise
- Strong Experience with Cash Handling
- Lengthy Experience with Positive Customer Service
- Leadership Skills
- Medication Administration
- Direct Patient Care
- Customer Service
- New Account Setup
- Training - Supervising Skills
Certification
IV Therapy
Timeline
Customer Service Representative
First Midwest Bank
11.2017 - Current
Licensed Practical Nurse
Cypress Point Skilled Nursing
09.2015 - 09.2017
Caregiveer/Teacher Aide
Walk N Roll Early Learning
01.2014 - 05.2014
Cashier/Assistant Scanning Coordinator
Town And Country Groceries
07.2007 - 02.2013
License Practical Nurse - Nursing
Sikeston Career And Technology Center
Some College - General Education
Three Rivers Community College
High School Diploma -
Dexter Senior High School
IV Therapy
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