Summary
Overview
Work History
Education
Skills
Interests
Timeline
Intern
Nuri Pernell

Nuri Pernell

Customer Service Representative
Piscataway,NJ

Summary

Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over 3 years in supermarket and customer-based industry. Trained in Microsoft Word/Office with excellent communication skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of post-secondary education
3
3
years of professional experience

Work History

Customer Service Associate

ShopRite
Piscataway, NJ
07.2020 - Current
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Cashier

ShopRite
Piscataway, NJ
11.2018 - Current
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Greeted customers and responded to requests for information.

Aftercare Assistant

Piscataway Community Education
Piscataway , NJ
09.2017 - 11.2017
  • Created and implemented diverse educational strategies to boost development.
  • Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Maintained facility, equipment and vehicles to promote safe and secure environment for students and staff.

Education

High School Diploma -

Piscataway Township High School
Piscataway, NJ
09.2015 - 06.2019

Skills

    Customer support

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Interests

Achieve a minimum of 10 hours monthly volunteering within my community

Timeline

Customer Service Associate

ShopRite
07.2020 - Current

Cashier

ShopRite
11.2018 - Current

Aftercare Assistant

Piscataway Community Education
09.2017 - 11.2017

High School Diploma -

Piscataway Township High School
09.2015 - 06.2019
Nuri PernellCustomer Service Representative