Nuria E Diaz
Donna,TX
Summary
Dedicated team member with expertise in customer service, cash handling, and training. Proven ability to enhance the shopping experience and contribute to team efficiency. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Member
Tractor Supply Company
Weslaco, Texas
06.2020 - Current
- Greeted customers upon entering the store with friendly demeanor.
- Assisted customers with product selection and inquiries in a retail environment.
- Maintained store organization by restocking shelves and arranging displays effectively.
- Operated cash registers for customer transactions, ensuring accurate processing.
- Collaborated with team members to complete daily operational tasks efficiently.
- Provided training and support to new team members on store policies and procedures.
- Engaged customers with friendly service, enhancing overall shopping experience at the store.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Received, processed, and stocked merchandise in accordance with store policies.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Collaborated with team members to achieve daily goals.
Service Desk Associate
The Home Depot Inc
McAllen, Texas
01.2013 - 04.2019
- Assisted customers with inquiries and product information at the service desk.
- Processed returns and exchanges according to company policies and procedures.
- Managed customer complaints and resolved issues promptly and professionally.
- Maintained cleanliness of work area throughout shift.
- Greeted customers, answered questions, and provided information on products and services.
- Assisted customers with placing orders or resolving product issues over the phone and in person.
Education
GED -
Texas A&M University
College Station, TX07-2012
Skills
- Customer service
- Cash handling
- Inventory management
- Retail merchandising
- Training new employees
- Conflict resolution
- Store organization
- Team collaboration
- Attention to detail
- Cleaning
- Product knowledge
- Collaboration and teamwork
- Positive attitude
Languages
English
Professional
Spanish
Professional
Certification
transportation worker identification credentials TWIC CARD
Timeline
Team Member
Tractor Supply Company
06.2020 - Current
Service Desk Associate
The Home Depot Inc
01.2013 - 04.2019
GED -
Texas A&M University