Nuria Ibars
Coral Gables,FL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized, resourceful and trustworthy associate successful at managing multiple priorities with a positive attitude. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items presentable in order to drive sales.
Overview
17
17
years of professional experience
Work History
Retail Associate
Amazon Retail LLC
Corte Madera , CA
2019.11 - 2022.05
- Performed as member of original team that helped launch new store when in December 2019; team member in closing the store in 2022.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Directly involved with driving performance and results, managing inventory (bi-weekly ASIN count, FOH counts and audits) and assumed responsibility for merchandising to ensure that store presented in best light (feature tables and wall bays) under merchandising guidelines.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Trained, coached and developed team under direction of managers. My skills were advanced for good of customer experience.
- With two years experience on sales floor which included operating under COVID, teamwork was highlighted as means to bring quarterly improvement of margins and market share by adhering to one of Amazon's core values- taking immediate action to meet goals.
- Position surrounded by a great team of Managers, Leads and Associates. Consistent support regarding coaching, training and development, communication and teamwork. Those influences and practices have made me confident that I can bring an exceptional experience to customers and employees alike.
- Worked with loss prevention in monitoring shopper behavior.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Executive Administration/Customer Service
Leuscanon LLC/ Detention Billiards
Fresno , CA
2014.01 - 2019.02
- Entrepreneur also owned property, ran manufacturing business and speakeasy bar. Fielded any incident required by owner including those of billiard/bar.
- Interpreted management directives to define and document processes.
- Monitored and updated employee and vendor database cosisting of over 30 people and managed scheduling for team as directed by owner.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Drafted and distributed invoices for outstanding payments.
- Managed team petty cash, purchase orders and account transactions.
- Aided colleagues, managers and customers through regular communication and assistance.
- Processed shipments, handled insurance audits and tax reporting
Financial Services Assistant
True Wealth Management
San Rafael , CA
2010.10 - 2012.07
- Worked for sole proprietor as only employee. Collected data, evaluated options and presented same to employer.
- Uploaded and archived over 200 company paper files.
- Maintained strict confidentiality rules in order to protect clients.
- Record-keeping was extensive both on paper and digitally.
- Assisted preparation for yearly audit from broker-dealer.
- Streamlined information contained in client files, correcting and updating them.
Licensed Life Agent
Wealth Dynamics
Richmond , CA
2008.07 - 2010.10
- Provided coverage option information to assist clients in protecting assets.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Promoted products and services using upselling and other sales strategies.
- Obtained underwriting approval by completing application for coverage.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Video Recording Technician
College Of Marin
Kentfield , CA
2006.08 - 2009.07
- Delivered over 50 video and audio recordings in HD of School of Music's orchestral, jazz, chamber, operatic and choral performances on location and on campus with no rehearsal and sometimes with short notice.
- Logged discrepancies and titles for each show for delivery to Music Library supervisor.
- Checked and inventoried equipment.
Tutor
The John Stewart Company
Tiburon , CA
2006.08 - 2009.06
- Planned lessons to strengthen weak subjects and build skills for different age groups.
- Collaborated with 20 students to complete homework assignments.
- Originated use of student evaluations for program.
- Brought facility improvements such as lighting and dividers for benefit of students and tutors.
Education
Master of Fine Arts - Film And Television
University of California - Los Angeles
Los Angeles, CABachelor of Arts - English Literature
University of California - Los Angeles
Los Angeles, CASkills
- Merchandising and Display
- Customer Assistance
- Spanish speaker
- Excellent Written and Verbal Communication
- Documentation and Reporting
- Radio and television producer/writer/director
- Retail Knowledge
- Product Management
- Professional Relationships
- Teamwork and Collaboration
- Creative Solutions
Affiliations
BPOE #1108 Benevolent and Protective Order of Elks Officer 2021-2022 Leading Knight
SAG/AFTRA member Screen Actors Guild/American Federation of Television and Radio Artists
Past Affiliations: Board Member Hilarita-Tiburon Ecumenical Association, Board of Directors Fresno Arts Council, Tiburon Town Council
Audio recorded over 200 hours of books for Recording for the Blind and Dyslexic now known as Learning Ally in Palo Alto, CA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Work History
General Manager
Avalon Billiard Club, Fresno, CA
Programming Director
KFTV Univision, Fresno, CA
Announcer/Director
KFSN-TV (ABC) Fresno, CA
Archivist
KFCF FM 88.1 Fresno, CA
Quote
Ballet is the one form of theater where nobody speaks a foolish word all evening....
Edwin Denby
Timeline
Retail Associate
Amazon Retail LLC
2019.11 - 2022.05
Executive Administration/Customer Service
Leuscanon LLC/ Detention Billiards
2014.01 - 2019.02
Financial Services Assistant
True Wealth Management
2010.10 - 2012.07
Licensed Life Agent
Wealth Dynamics
2008.07 - 2010.10
Video Recording Technician
College Of Marin
2006.08 - 2009.07
Tutor
The John Stewart Company
2006.08 - 2009.06
Master of Fine Arts - Film And Television
University of California - Los Angeles
Bachelor of Arts - English Literature
University of California - Los Angeles
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