Nurudeen Yusuf
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in team leadership, process improvement, and performance management. Adept at collaborating with diverse stakeholders and leveraging interdisciplinary approaches to address complex public health challenges. Willingness to take on added responsibilities to meet team goals. Skilled in team leadership, process improvement, and performance management.
Overview
11
11
years of professional experience
Work History
Project Management Professional
Lowe's
Indianapolis, IN
10.2021 - 08.2023
- Coordinate and manage various projects within the organization, ensuring adherence to project scope, permits application, timeline, and budget constraints
- Collaborate with cross-functional teams, including stakeholders, government offices, contractors, and vendors, to align project objectives and facilitate smooth execution
- Develop and maintain comprehensive project documentation, including project plans, schedules, risk registers, and status reports
- Conduct regular project status meetings to update stakeholders on progress, identify risks and issues, and implement appropriate mitigation strategies
- Conduct surveys, inspections, and investigations of facilities and sites, review projects/situations, read plans, interpret findings, and make recommendations
- Facilitate effective communication channels between team members and stakeholders, ensuring all parties are informed and engaged throughout the project lifecycle
- Proactively identify potential bottlenecks or roadblocks and implement strategies to mitigate risks and maintain project momentum
- Collaborate with the procurement team to source and negotiate contracts with suppliers, ensuring timely delivery of project materials and services
- Assist in the development and improvement of project management processes and procedures, promoting efficiency and standardization across the organization.
Assistant Accreditation Manager
Sevita
Indianapolis, IN
01.2020 - 01.2021
- Maintained organized and up-to-date records related to accreditation standards, policies, and procedures. While in this role, I kept track of compliance with accreditation requirements while documenting evidence of adherence.
- Assisted in the development and implementation of quality improvement initiatives. Monitored and evaluated processes and procedures to identify areas for improvement and ensure that they align with accreditation standards.
- Regularly reviewed and assessed the organization's activities to ensure they meet the requirements of accrediting bodies. Identified gaps in compliance and work with relevant departments to address deficiencies.
- Act as a liaison between the accreditation team and various departments within the public health organization. Facilitated communication and collaboration to ensure everyone is informed about accreditation requirements and progress.
- Assisted in the development and delivery of training programs for staff to ensure they understand accreditation standards and their role in maintaining compliance. Provided guidance on best practices and strategies for meeting accreditation requirements.
- Collected, analyzed, and reported data related to the organization's performance and compliance with accreditation standards. Used data-driven insights to identify trends, track progress, and make recommendations for improvements.
Assistant Manager, MTN Nigeria Call Center-Ilorin
MTN Nigeria
Ilorin
01.2013 - 01.2018
- Managed day-to-day operations of a busy call center, overseeing about 500 call center agents and about 100 supervisors
- Monitored and evaluated team performance, providing coaching, mentoring, and feedback to drive individual and team productivity
- Developed and implemented operational strategies to meet service level agreements (SLAs) and exceed customer expectations
- Collaborated with cross-functional teams, including IT, training, and quality assurance, to ensure seamless operations and process improvement
- Conducted regular team meetings to communicate goals, objectives, and performance expectations, fostering a culture of accountability and continuous improvement
- Utilized workforce management tools to optimize staffing levels and schedules, ensuring adequate coverage during peak and non-peak periods
- Implemented quality assurance programs and monitored adherence to performance metrics, driving consistent service excellence
- Analyzed call center data and generated reports to identify trends, performance gaps, and areas for improvement
- Proactively addressed customer complaints and issues, ensuring timely resolution and customer satisfaction.
Education
Master of Public Health (In Progress) - Global Health and Sustainable Development
Indiana University-Purdue University Indianapolis (IUPUI)
Master of Science - Physical and Human Geography
University of Ilorin, Ilorin-Nigeria
Bachelor of Science - Physical and Human Geography
University of Ilorin, Ilorin-Nigeria
Skills
- Knowledgeable in research design and implementation
- Ability to interpret and communicate complex health data effectively
- Experience in community engagement and health promotion initiatives
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Microsoft Suite (Word, Excel, PowerPoint)
- Project management
- Team coordination and leadership
- Risk assessment and mitigation
- Communication and interpersonal skills
- Documentation and reporting
- Problem-solving and decision-making
- Project Management Professional (PMP)
Hobbies: Work/life balance, Workouts, Travel
Balancing work and personal life is paramount in maintaining overall well-being. I prioritize this equilibrium by dedicating time to my hobbies, which include working out and traveling. Regular workouts are not only essential for physical health but also serve as a mental reset, allowing me to unwind after a long day at work. Whether it's hitting the gym or practicing yoga, exercise helps me stay fit and energized. Traveling is another passion that enriches my life. Exploring new destinations, cultures, and cuisines fuels my sense of adventure. These journeys provide a break from the daily grind, offering fresh perspectives and cherished memories.
By actively pursuing these hobbies, I ensure that I not only excel professionally but also nurture my personal growth and fulfillment. They are the pillars of my work-life balance, helping me recharge and approach each day with enthusiasm and vitality.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Timeline
Project Management Professional
Lowe's
10.2021 - 08.2023
Assistant Accreditation Manager
Sevita
01.2020 - 01.2021
Assistant Manager, MTN Nigeria Call Center-Ilorin
MTN Nigeria
01.2013 - 01.2018
Master of Public Health (In Progress) - Global Health and Sustainable Development
Indiana University-Purdue University Indianapolis (IUPUI)
Master of Science - Physical and Human Geography
University of Ilorin, Ilorin-Nigeria
Bachelor of Science - Physical and Human Geography
University of Ilorin, Ilorin-Nigeria
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