Nusaiba Domi
Sacramento,CA
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Technical Support
Volt Corporation-Apple
Sacramento, CA
12.2019 - 12.2020
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Learning and Development Coordinator
Rotana Hotel
Khartoum , Sudan
05.2013 - 09.2018
- Trained and mentored Number new personnel hired to fulfill various roles.
- Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve Result.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in Result.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Education
Second Division - Computer And Mathematical Science
Khartoum University
Khartoum06.2012
Skills
- Data Analysis
- Training material development
- Employee training
- Training program development
- MS Office
- Problem resolution
- Online training experience
Timeline
Technical Support
Volt Corporation-Apple
12.2019 - 12.2020
Learning and Development Coordinator
Rotana Hotel
05.2013 - 09.2018
Second Division - Computer And Mathematical Science
Khartoum University
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