Nusi Tuakalau
Newark,CA
Summary
Dedicated professional with a proven track record at Safeway, excelling in high-stress customer service scenarios and demonstrating exceptional empathy and conflict resolution skills. Expert in safety awareness and personal care, enhancing customer loyalty and satisfaction. Achieved notable improvements in client relations through effective communication and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Caretaker
Nestvy Senior Care
09.2024 - Current
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Cashier Assistant
Longs Drugs Store
02.2019 - 01.2020
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Safeway
01.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Eua High School
Tonga12.2009
Skills
- Housekeeping tasks
- Personal care
- Safety awareness
- Meal preparation
Timeline
Caretaker
Nestvy Senior Care
09.2024 - Current
Cashier Assistant
Longs Drugs Store
02.2019 - 01.2020
Customer Service Representative
Safeway
01.2018 - 01.2019
Eua High School
Similar Profiles
Romualdo RoblesRomualdo Robles
Private Caregiver at Nestvy Senior CarePrivate Caregiver at Nestvy Senior Care
Nusi TuakalauqNusi Tuakalauq
Care Giver at Nestvy Home CareCare Giver at Nestvy Home Care
Michael BeckerMichael Becker
Executive Director at Brookdale Senior Living/Elderwood Senior CareExecutive Director at Brookdale Senior Living/Elderwood Senior Care
Kevin George WangKevin George Wang
Non-profit Association at President of CSSA at SFSU(Chinese Student and Scholar Association)Non-profit Association at President of CSSA at SFSU(Chinese Student and Scholar Association)
Rakesh KondaRakesh Konda
Engineering Team Lead at RingCentralEngineering Team Lead at RingCentral