Nusirat Abdul-Kareem
Revere,MA
Summary
Dedicated and results-driven Assistant Manager with over five years of experience in delivering exceptional customer service and achieving consistent sales goals. Seeking to leverage my expertise in client relations, sales, and team leadership in a Spa Concierge role at Mandarin Oriental, where I can contribute to the delivery of Legendary Quality Experiences.
Overview
6
6
years of professional experience
Work History
Assistant Manager
European Wax Center
12.2018 - Current
Assistant Manager | January 2023 – Present
Lead Sales Associate | June 2020 – December 2022
General Sales Associate | August 2018 – May 2020
- Client Service Excellence: Consistently provided top-tier customer service, ensuring that guest experiences exceeded expectations. Regularly received positive feedback from clients, contributing to a loyal customer base.
- Sales Performance: Achieved and surpassed key performance indicators (KPIs) annually, including retail sales, service bookings, and client retention rates. Played a key role in the center's consistent growth and profitability.
- Team Leadership: Led and mentored a team of sales associates, fostering a collaborative and motivated work environment. Facilitated training sessions focused on customer service excellence and sales techniques.
- Client Relationship Management: Developed strong relationships with clients, understanding their needs and preferences to provide personalized service. Managed inquiries and resolved issues both in-person and over the phone.
- Operational Efficiency: Streamlined operations to enhance service delivery, reduce wait times, and improve overall client satisfaction. Managed appointment bookings, inventory, and financial transactions with precision.
Education
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College
Charlestown, MA06.2020
Skills
- Product and service knowledge
- Exceptional Customer Service
- Sales and KPI Achievement
- Team Leadership and Training
- Client Relationship Management
- Effective Communication (In-Person & Over the Phone)
- Task Delegation
- Retail Operations
- Appointment Scheduling and Coordination
- Problem Solving and Conflict Resolution
Timeline
Assistant Manager
European Wax Center
12.2018 - Current
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College
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