Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nusrat Jahan

HOUSTON,TX

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure a job position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Volunteer

Choice Hospice
06.2023 - 07.2023
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Facilitated community outreach to expand participation and support.
  • Coordinated with different service providers to meet clients' individual needs.
  • Offered patients emotional and social support by listening, reading and playing non-strenuous games.
  • Planned and fulfilled special holidays, birthdays and anniversaries to build memories for loved ones.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Teaching Assistant

Ashford Elementary School
08.2022 - 05.2023
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Maintained safety and security by overseeing students in recess environments.

Brand Ambassador

Forever 21
06.2022 - 07.2022
  • Communicated product information with confidence and educated consumers about company.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Worked with team to achieve sales goals for products.
  • Maintained clean, organized and professional work environment.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Provided exceptional customer service to drive satisfaction.
  • Maintained knowledge of current promotions and product features.

Sales Associate

Rocky Mountain Chocolate Factory Inc
04.2022 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Point of Sale Associate

Dillard's
03.2022 - 03.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Pharmacy Technician

WALMART
08.2021 - 03.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Cashier

WALMART
09.2019 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Customer Service Representative

DOMINOS
03.2017 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Associate of Science - Psychology

Houston Community College

Bachelor of Science - Psychology

University of Houston - Downtown
12.2023

High School Diploma -

WESTSIDE HIGH SCHOOL
06.2018

Skills

  • Stocking and replenishing Sales
  • Trends
  • Excellent
  • Communication
  • Event Planning
  • Resident Engagement
  • Community Service
  • Verbal and Written Communication

Accomplishments

  • Most improve dancer in ballet
  • Additional Information
  • Receive written prescription or refill requests and verify that information is complete and accurate
  • Establish or maintain patient profiles, including lists of medications taken by individual patients
  • Answer telephones, responding to questions or requests
  • Operate cash registers to accept payment from customers
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Refer unresolved customer grievances to designated departments for further investigation
  • Technology Language Reading Freelance
  • Accomplishments
  • Awarded “Employee of the Month” in 2020
  • Software
  • Languages
  • Interests
  • Operating Systems such as Windows Office
  • Suites such as Microsoft Office Presentation systems
  • Word Processors
  • Bengali
  • Hindi

Languages

Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working

Timeline

Volunteer

Choice Hospice
06.2023 - 07.2023

Teaching Assistant

Ashford Elementary School
08.2022 - 05.2023

Brand Ambassador

Forever 21
06.2022 - 07.2022

Sales Associate

Rocky Mountain Chocolate Factory Inc
04.2022 - 05.2022

Point of Sale Associate

Dillard's
03.2022 - 03.2022

Pharmacy Technician

WALMART
08.2021 - 03.2022

Cashier

WALMART
09.2019 - 08.2021

Customer Service Representative

DOMINOS
03.2017 - 09.2019

Associate of Science - Psychology

Houston Community College

Bachelor of Science - Psychology

University of Houston - Downtown

High School Diploma -

WESTSIDE HIGH SCHOOL
Nusrat Jahan