Summary
Overview
Work History
Education
Skills
Timeline
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Farzana Khundkar

Queens,NY

Summary

Experienced and dependable cashier with a strong track record of providing exceptional customer service, operating cash registers, and managing inventory. Known for being highly organized, proactive, and punctual. Collaborates effectively in team environments.

Overview

7
7
years of professional experience

Work History

Cashier

Dollar Tree
Brooklyn, NY
03.2020 - 04.2021
  • Customer service

Pharmacy Technician

Desh Bangla pharmacy
Brooklyn, NY
08.2019 - 03.2020
  • Customer service
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Crew Member

Dunkin' Donuts
Brooklyn, NY
09.2018 - 07.2019
  • Customer service
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Sales Associate

Bobby's department store
Brooklyn, NY
07.2014 - 06.2018
  • I was a main cashier
  • I had do pick up customer phone and do customer service
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.
  • Tracked sales performance metrics to identify trends in market place.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed credit card transactions quickly and securely.
  • Processed transactions using a point-of-sale system.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Demonstrated product features and benefits for customers' needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Education

Bachelor of Accountancy -

Dhaka Commerce College
Dhaka
05.2014

Skills

  • Accounting
  • Journal Entries
  • General Ledger Accounting
  • Financial Analysis
  • Financial Report Writing
  • Customer Service
  • Customer Assistance

Timeline

Cashier

Dollar Tree
03.2020 - 04.2021

Pharmacy Technician

Desh Bangla pharmacy
08.2019 - 03.2020

Crew Member

Dunkin' Donuts
09.2018 - 07.2019

Sales Associate

Bobby's department store
07.2014 - 06.2018

Bachelor of Accountancy -

Dhaka Commerce College

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Farzana Khundkar