Nusrat Reza
Jersey City
Summary
Customer-focused and dependable professional with experience in retail, food service, education, and project coordination. Skilled at providing excellent customer service, handling fast-paced environments, resolving customer concerns, and working collaboratively with diverse teams. Reliable, adaptable, and eager to contribute to a positive customer experience.
Overview
2
2
years of professional experience
Work History
Architecture Intern
716 Realty Group
Buffalo
02.2026 - 05.2026
- Assisted with project coordination and documentation.
- Prepared presentations and design materials.
- Collaborated with multidisciplinary team members.
- Managed multiple tasks while meeting deadlines.
Customer Service Associate
Lowe's Home Improvement
Orchard Park
04.2025 - 05.2026
- Assisted customers with returns, exchanges, and product inquiries.
- Processed transactions accurately using POS systems.
- Resolved customer concerns professionally while maintaining a positive shopping experience.
- Collaborated with team members to ensure efficient daily operations.
- Maintained an organized and welcoming customer service area.
Teaching Assistant
University at Buffalo
Buffalo
08.2024 - 05.2026
- Assisted faculty with classroom and studio instruction.
- Supported students individually and in group settings.
- Organized course materials and maintained an efficient learning environment.
- Demonstrated strong communication and interpersonal skills.
Team Member / Crew Member
Tim Hortons
Buffalo
09.2024 - 03.2025
- Delivered friendly, efficient customer service to enhance customer satisfaction in high-volume environment.
- Worked effectively as part of a team during busy shifts.
- Processed customer transactions accurately at cash register, ensuring smooth and efficient service.
- Operated cash registers and processed customer transactions accurately.
- Collaborated with team members during busy shifts to maintain service quality and efficiency.
Education
Master of Architecture -
University at Buffalo
Bachelor of Architecture -
Bangladesh University of Engineering and Technology (BUET)
Buffalo, NYSkills
- Customer Service
- Cash Handling & POS Systems
- Teamwork
- Communication
- Conflict Resolution
- Time Management
- Problem Solving
- Organization
- Microsoft Office
- Adaptability
- Attention to Detail
Timeline
Architecture Intern
716 Realty Group
02.2026 - 05.2026
Customer Service Associate
Lowe's Home Improvement
04.2025 - 05.2026
Team Member / Crew Member
Tim Hortons
09.2024 - 03.2025
Teaching Assistant
University at Buffalo
08.2024 - 05.2026
Master of Architecture -
University at Buffalo
Bachelor of Architecture -
Bangladesh University of Engineering and Technology (BUET)