Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nuurah Nalubiri

Kampala

Summary

Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over five years of guest service experience in hospitality industry.

Overview

7
7
years of professional experience

Work History

Guest Service Agent

Hotel Triangle
03.2020 - Current
  • Enhancing guest satisfaction by addressing concerns and providing prompt resolutions.
  • Streamlining check-in processes for increased efficiency and reduced wait times.
  • Maintaining a clean and welcoming lobby, ensuring a positive first impression for guests.
  • Assisting guests with reservations, modifications, and cancellations to meet their travel needs.
  • Coordinating transportation arrangements for guests, including airport pick-ups and drop-offs as needed.
  • Supporting front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Responding to incoming guests, telephone calls and email inquiries with efficiency and professionalism.

Office Assistant

Halal Services Uganda
05.2017 - 02.2019
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Bachelor of Arts - Public Administration

Islamic University In Uganda (IUIU)
Kampala Uganda
02.2021

Skills

  • Guest Relations
  • Customer rapport
  • Registration management
  • Effective Planning
  • Team member development
  • Reservation Management
  • Cleaning and sanitizing
  • Complaint Handling

Accomplishments


  • Supervised team of four staff members.
  • Collaborated with team of 3 in the development of a data base for return customers.

Languages

Arabic
Professional Working

Timeline

Guest Service Agent

Hotel Triangle
03.2020 - Current

Office Assistant

Halal Services Uganda
05.2017 - 02.2019

Bachelor of Arts - Public Administration

Islamic University In Uganda (IUIU)

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Nuurah Nalubiri