Years of professional experience
Nwanye Z. Davis
Dallas,TX
Summary
Experienced VP of Client Services and Legal Operations with a proven track record of enhancing client satisfaction and optimizing legal processes. Adept at leading cross-functional teams, implementing official workflows, and ensuring compliance. A strategic and tactical executive with exceptional skills to direct the big picture while keeping sight of critical details.
Overview
15
15
Work History
Vice President of Client Services & Legal Operations
Dallas Mavericks
Dallas , TX
04.2021 - Current
- Demonstrate operational excellence through data-driven approaches
- Implemented innovative client engagement programs, enhancing overall customer experience, improving customer loyalty, and contributing to our 20% growth in revenue
- Responsible for optimizing the legal processes, increasing efficiency, reducing attorney costs, and improving compliance
- Maximized customer retention and opportunities for revenue growth
- Curated engagement opportunities for our high-value clients
- Directed cross-functional teams in project management, ensuring seamless execution of initiatives and timely delivery of services
- Developed collaborative partnerships with Legal, Marketing, and Finance
- Employed inventive solutions for contract management, resulting in improved accuracy, reduced turnaround times, and enhanced risk management
- Collaborated with internal stakeholders to align legal strategies with overall business objectives, ensuring a cohesive and integrated approach
- Developed a framework for early risk detection and customer health
- Played a crucial role in client retention efforts, establishing a solid rapport with clients and addressing their evolving needs
- Maintained a focus on compliance, staying abreast of legal developments, and implementing measures to mitigate risks
- Created proactive processes and playbooks for an outstanding Customer Experience
- Contributed to the development and execution of the company's strategic plan, aligning client services and legal operations with organizational goals
- Fostered a collaborative and innovative team environment, encouraging continuous improvement and creative problem-solving
- Represented the company in various negotiations, consistently protecting its interests while fostering positive external relationships.
Director of Strategic Partnerships & Business Development
Dallas Mavericks
Dallas , TX
07.2020 - 04.2021
- Provided project management, strategic planning, and implementation support for key initiatives
- Supported discussions across the organization on key strategic issues as they related to our annual business plans
- Worked across all departments to ensure that our brand remained intact with our local/global partners
- Oversaw strategic projects to guarantee alignment with the overall strategic goals of the organization.
Executive Chief of Staff
Dallas Mavericks
Dallas , TX
04.2018 - 07.2020
- Collaborated with the CEO in establishing and driving organizational vision and operational strategies
- Collaborated with leadership on key initiatives focused on interdepartmental goals
- Ensured staff issues are addressed judicially until resolved
- Analyzed internal operations to identify areas of process enhancement
- Developed strategies to ensure alignment with short and long-term objectives set in tandem with the CEO
- Built and maintained trusted relationships with stakeholders, customers, and season ticket members.
Sr. Project Manager
Laboratory Corporation of America
Morrisville , NC
09.2015 - 03.2018
- Reduced costs associated with the annual Sales Leadership Conference by 30%
- Managed and coached employees to improve performance and effectiveness
- Performed quarterly audits to ensure compliance with all applicable company policies and external regulations and laws.
Associate Financial Consultant
Charles Schwab & Company
Chapel Hill , NC
09.2007 - 09.2009
- Appropriated products and solutions for financial growth
- Educated clients on suitable brokerage and bank products through group presentations and individual consultations
- Delivered unparalleled value and outstanding service to high-end clientele.
Education
MBA - Business Administration And Management
Texas A&M University
Corpus Christi, TX12-2022
Executive Education - Women's Leadership Program
Yale School of Management
10-2022
Skills
- Adaptability
- Emotional Intelligence
- Leadership
- Influential
- Problem-Solving
Hard Skills
- Strategy Development
- Financial Acumen
- Risk Management
- Business Development
- Technology Proficient
- Crisis Management
- Team Leadership
Timeline
Vice President of Client Services & Legal Operations
Dallas Mavericks
04.2021 - Current
Director of Strategic Partnerships & Business Development
Dallas Mavericks
07.2020 - 04.2021
Executive Chief of Staff
Dallas Mavericks
04.2018 - 07.2020
Sr. Project Manager
Laboratory Corporation of America
09.2015 - 03.2018
Associate Financial Consultant
Charles Schwab & Company
09.2007 - 09.2009
MBA - Business Administration And Management
Texas A&M University
Executive Education - Women's Leadership Program
Yale School of Management
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