ROSALY SOTO RIVERO
Florida City
Summary
Bilingual and motivated professional with experience in medical office administration, customer service, retail sales, logistics, and delivery operations. Strong communication skills, excellent organization, and the ability to adapt quickly in fast-paced environments. Reliable, proactive, and committed to providing high-quality service.
Overview
6
6
years of professional experience
Work History
Delivery Driver
LSMG Logistics (Amazon DSP)
Fort Myers, FL
09.2025 - 11.2025
- Delivered Amazon packages efficiently while meeting strict delivery deadlines.
- Operated delivery vehicles safely and followed company and traffic regulations.
- Used GPS and delivery applications to complete routes accurately.
- Ensured proper handling of packages and professional customer service.
Office Assistant
Wellness Therapy Medical Care Center
Miami Lakes, FL
08.2023 - 07.2025
- Supervisor: Asnierys Moreno – Phone: +1 (786) 712-5973
- Manage appointment scheduling and patient check-in/check-out.
- Answer high-volume phone calls and provide accurate patient information.
- Maintain patient records ensuring confidentiality and HIPAA compliance.
- Assist with patient intake, forms, and medical documentation.
- Support daily office operations and organize medical files.
Front Desk Receptionist (Part-Time)
RMB Concrete Services Inc
Miami, FL
06.2023 - 07.2023
- Answered and managed incoming phone calls for a busy concrete services company.
- Responded to emails and communicated with clients regarding orders and services.
- Organized and processed company work orders and job requests.
- Provided administrative support to daily office operations.
Ecommerce & Shipping Associate
Goodwill Industries
Fort Myers, FL
03.2022 - 06.2023
- Prepared and packaged online orders for shipment.
- Assisted with ecommerce listings and computer-based tasks.
- Sorted, evaluated, and organized donated merchandise.
- Maintained productivity and accuracy in a warehouse environment.
Sales Associate / Cashier
Metro by T-Mobile
Lehigh Acres, FL
01.2021 - 02.2022
- Assisted customers with devices, service plans, and product questions.
- Processed payments and maintained accurate cash handling.
- Met sales goals and supported phone activations and troubleshooting.
- Maintained inventory and store organization.
Customer Service Associate / Cashier
Skechers
Estero, FL
11.2019 - 04.2020
- Provided excellent customer service in a fast-paced retail environment.
- Assisted customers with product selection, sizing, and returns.
- Operated cash register, processed payments, and handled cash accurately.
- Maintained store organization, cleanliness, and displays.
Education
High School Diploma -
Penn Foster Online School
HHA Certificate - Home Health Aide
Skills
- Customer Service & Front Desk Operations
- Appointment Scheduling & Phone Support
- HIPAA Compliance & Patient Confidentiality
- Cash Handling & Sales
- Ecommerce, Shipping & Order Fulfillment
- Delivery & Route Navigation (GPS Apps)
- Computer & Technology Skills
- Bilingual: English & Spanish
- Safe driving
- Safe driving record
- Customer interaction
- Cash transaction handling
Timeline
Delivery Driver
LSMG Logistics (Amazon DSP)
09.2025 - 11.2025
Office Assistant
Wellness Therapy Medical Care Center
08.2023 - 07.2025
Front Desk Receptionist (Part-Time)
RMB Concrete Services Inc
06.2023 - 07.2023
Ecommerce & Shipping Associate
Goodwill Industries
03.2022 - 06.2023
Sales Associate / Cashier
Metro by T-Mobile
01.2021 - 02.2022
Customer Service Associate / Cashier
Skechers
11.2019 - 04.2020
HHA Certificate - Home Health Aide
High School Diploma -
Penn Foster Online School