Nxong (Bree) Moua
Customer Service Representative II
Maplewood,MN
Summary
I have been working in the customer service field for over 10+ years. I have great communication skills. I am flexible and will take on any task giving to me. I am a great team player and will help support the team in any way possible. I am reliable and trustworthy. I can multitask and work independent. I am willing to learn new skills. I am fluent in Hmong. I also can speak American sign language. Proactive worker committed to helping CSR provide top-notch customer service. Skilled at THD knowledge of product information fantastic attention to detail and multitasking abilities. I believe my skills and support will help me to become a Customer Service Representative III.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative II
Andersen Windows and Doors
5 2022 - Current
- Support The Home Depot store and team, helping with part numbers, looking up ETA for PO’s
- Emailing Proof of deliveries, expedite orders, scheduling orders, training and guiding The Home Depot team on how to use mycd system
- Make initial quality claims for the store
- Tacking orders and deliveries, claims, missing items, back orders
- Supporting Pro support team with there calls
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Take on other tasks ask by leads or supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Maintained up-to-date knowledge of product and service changes
Nursing Assistant
Home Health Care
08.2019 - 03.2021
- Assessed vitals and noted medical information to report changes to nursing staff and physicians
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans
- Comforted patients and provided each with reassurance and encouragement
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping, and sanitizing surfaces
- Planned, prepared, and served meals and snacks according to prescribed diets
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
PSR
Metro Dentalcare
02.2017 - 08.2019
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Ran credit card batches and balanced deposits on daily basis
- Checked daily doctor's schedules of 6+ providers and verified insurance for 15+ patients.
- Checked 6+ claims for errors, corrected issues and mailed out updated documents
- Schedule Oral surgery appointment for 2+ patient in clinic and hospital Confirming dental appointment, sending out dental claims, check-in, and check-out patients, run manager reports every Wednesday, open and Close clinic Monday-Friday/ some Saturday Coordinated billing activities on behalf of providers, including coordinating insurance authorizations, collecting co-payments, and resolving discrepancies
- Check Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Worked effectively in fast-paced environments
- Paid attention to detail while completing assignments
- Organized and detail-oriented with a strong work ethic
Scheduling Coordinator/Health Educator
Community Dental Care
04.2006 - 02.2017
- Educate pregnant mothers-parents, and young children on Oral Health Care, cavity prevention and their overall health
- Present at schools for grades pre-k – 4 on Oral Health Care
- Assist Sealant school programs, and 0-2 programs as needed Maintain Doctor and Hygiene schedule by making sure they're full
- Send prior authorizations weekly to insurance, send reminder postcard to patients due for their annual checkup
- Confirming schedule appointments, quote to patients with state insurance on planned treatment Help run clinic call center, take incoming calls, and schedule patients to their providers
- Verifying State Insurance
- Train new employees on clinics scheduling policy and give constructive criticisms.
- Worked with manager and supervisor to plan and coordinate production schedules
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
- Improved operational efficiency by automating routine scheduling tasks
Education
Certificate - American Sign Language (ASL)
Saint Paul College
Saint Paul, MN 08.2014 - 05.2015
High School Diploma -
Highland Park High School
Saint Paul, MN 09.2001 - 05.2005
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Call Center Operations
Live chat support
Follow-up skills
Order Processing
Professional telephone demeanor
Product Education
References
- Mai Yia Vue, (651) 270-5982
- Zong Lee, (651) 399-8674
Timeline
Nursing Assistant
Home Health Care
08.2019 - 03.2021
PSR
Metro Dentalcare
02.2017 - 08.2019
Certificate - American Sign Language (ASL)
Saint Paul College
08.2014 - 05.2015
Scheduling Coordinator/Health Educator
Community Dental Care
04.2006 - 02.2017
High School Diploma -
Highland Park High School
09.2001 - 05.2005
Customer Service Representative II
Andersen Windows and Doors
5 2022 - Current
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