Ny Nhean
Fresno,CA
Summary
Results-driven Small Business Coordinator with extensive experience supporting compliance, vendor diversity, and subcontractor oversight on large-scale, multi-billion-dollar infrastructure projects. Proven ability to manage complex reporting requirements, conduct audits, and ensure regulatory adherence in highly regulated environments. Recognized for strengthening compliance and operational performance through collaboration and training initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Small Business Coordinator
Dragados Flatiron Joint Venture
Selma, CA
04.2025 - Current
- Drove small business participation initiatives toward a 30% goal on the $3.6B California High-Speed Rail project through compliance reporting and oversight.
- Managed 300+ small business subcontracts, streamlining onboarding, verification, and payments to accelerate processing timelines.
- Processed subcontract amendments with 100% accuracy, supporting $500M+ in contract compliance.
- Expanded vendor diversity, vetting and onboarding new certified small businesses, contributing to $50M in awarded subcontracts.
- Conducted field Commercially Useful Function (CUF) audits across a 65-mile corridor to verify labor, equipment, and performance compliance.
- Improved audit readiness and operational efficiency by maintaining centralized compliance documentation.
- Increased minority business participation by 25% across $1.5B in contracts through targeted outreach and networking initiatives.
- Developed and delivered DBE/SBE/DVBE and EEO compliance training for 100+ employees, strengthening regulatory adherence.
- Managed Efforts to Achieve Participation (EAP) reporting and tracking and passing all reviews with exceptional results.
- Coordinated meetings, ensuring clear communication and effective agenda management.
Right Of Way & Public Involvement Admin Assistant
Dragados Flatiron Joint Venture
Selma, CA
11.2023 - 04.2025
- Provided high-level administrative and operational support to Right-of-Way and Public Involvement teams, ensuring efficient coordination of daily activities and project deliverables.
- Maintained and managed confidential real property records, ensuring accuracy, organization, and compliance with regulatory and project requirements.
- Conducted detailed research on property titles, ownership, easements, and land use through analysis of parcel records and public databases.
- Served as a key resource for staff and stakeholders, addressing inquiries related to land rights, ownership, and right-of-way processes.
- Oversaw public involvement tracking and reporting, proactively identifying and resolving issues while ensuring timely and accurate communication of project impacts (e.g., road closures) to affected communities.
- Coordinated cross-functional efforts between project teams, supporting alignment on right-of-way activities and public engagement initiatives.
- Developed and maintained tracking logs and reports to support project transparency, compliance, and informed decision-making.
- Prepared meeting agendas, documented detailed minutes, and maintained comprehensive records to support accountability and project continuity.
Office Coordinator
Lending Concepts
Fresno, CA
02.2021 - 03.2023
- Drive front office operations.
- Created presentations and spreadsheets and ran reports for closed loans.
- Acted as point person for office equipment setup and end-user training and support.
- Leveraged multi-line phone system to answer and transfer calls to Loan Officers and Loan Processors.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Developed and monitored office budgets and processed Loan Officer's payroll.
- Collaborated with IT department to order and maintain computer technology.
- Acted as point of contact by keeping clients and referral sources informed throughout the process.
- Answered customer inquiries to communicate active loan and loan application status.
- Ordered property insurance or mortgage insurance policies.
- Ordered appraisals.
- Communicated with various lenders.
- Identified issues raised in documents and reported to loan officer for assistance.
- Managed application workflow to provide timely approvals and meet lock expiration dates.
- Contacted credit bureaus, employers and additional reporting sources to check applicants' credit and personal references.
Real Estate Assistant & Receptionist
Realty Concepts
Fresno, CA
02.2019 - 02.2021
- Managed high-volume communications, including phone, email, and in-person inquiries, ensuring timely escalation of priority matters to the broker.
- Developed and maintained spreadsheets and databases to track real estate transactions, agent records, and operational data.
- Supported transaction processing by coordinating agent closings, preparing documentation, and facilitating accurate disbursement of funds.
- Administered office financial tasks, including check preparation and distribution in alignment with closing activities.
- Maintained and optimized office scheduling, coordinating calendars, meetings, and real estate events to ensure smooth daily operations.
- Coordinated logistics for open houses, including route mapping and preparation to support agent success and client engagement.
- Served as the first point of contact for clients and visitors, delivering professional customer service and directing inquiries appropriately.
- Prepared marketing and event materials, including flyers and invitations, to support property promotions and office events.
- Maintained organized records and databases, ensuring accuracy, accessibility, and data integrity.
- Assisted in training and onboarding new employees, contributing to team development and knowledge transfer.
Community Outreach Specialist
Central California Legal Services
Fresno, CA
06.2018 - 08.2018
- Executed targeted outreach initiatives across Fresno, Merced, Tulare, and Kings counties, fostering strong relationships with residents, businesses, and community organizations to enhance community engagement.
- Utilized case management systems to document client interactions, ensuring compliance with program regulations and accurate data integrity for improved service delivery.
- Connected clients to critical resources and services, supporting access to programs and enhancing community support outcomes.
- Connected clients to critical resources and services, facilitating access to programs and improving community support outcomes.
- Utilized case management systems to accurately document client interactions, maintain compliance with program regulations, and ensure data integrity.
Education
Bachelor of Arts - Philosophy Pre-Law
California State University, Fresno
Fresno, CA05-2018
Skills
- Client Relationship Management
- Small Business Regulations
- Critical thinking
- Risk assessment
- Analytical research
- Business Reporting
- Budget Analysis
- Financial Oversight
- Vendor Management
- Process improvement
- Records management
- Report development
- Data accuracy
- Computer and Software Proficiency
- Cross-functional collaboration
- Time management
- Cross-functional collaboration
- Communication and Stakeholder Engagement
Certification
- The Mortgage Calculator - Junior Loan Processor
- Wiley W Manuel for Pro bono Legal Services
Timeline
Small Business Coordinator
Dragados Flatiron Joint Venture
04.2025 - Current
Right Of Way & Public Involvement Admin Assistant
Dragados Flatiron Joint Venture
11.2023 - 04.2025
Office Coordinator
Lending Concepts
02.2021 - 03.2023
Real Estate Assistant & Receptionist
Realty Concepts
02.2019 - 02.2021
Community Outreach Specialist
Central California Legal Services
06.2018 - 08.2018
Bachelor of Arts - Philosophy Pre-Law
California State University, Fresno