Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Nya Edwards

Austin,TX

Summary

Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in customer service, team collaboration and ensuring customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

RCI Dining Services
01.2022 - Current
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Served food and beverages promptly with focused attention to customer needs.
  • Strategically timed check-ins with over 30 customers per shift, to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed over 30 orders per shift, and sent to kitchen employees for preparation.

Server

Applebee's Bar And Grill
06.2020 - 12.2021
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Retail Sales Associate

Hollister Company
06.2017 - 02.2019
  • Answered questions about store policies and addressed customer concerns.
  • Marketed additional products and increased sales by 13% utilizing upselling techniques.
  • Identified and recommended optimal products based on customer needs and desires.
  • Developed professional relationships with customers to increase loyalty, retention, and rapport.

Education

Associate of Science - Information Technology Project Management

Austin Community College
Austin, TX
08.2024

High School Diploma -

The Urban Assembly School of Law And Justice
Brooklyn, NY
05.2018

Skills

  • Attention-to-Detail
  • Dining Customer Service
  • Menu Memorization
  • Guest Relations Management
  • Price Memorization
  • Food Sales and Promotion
  • Cash Handling
  • Cocktail Knowledge

Certification

Texas Food Handler's Certification

TABC Certification

Timeline

Server

RCI Dining Services
01.2022 - Current

Server

Applebee's Bar And Grill
06.2020 - 12.2021

Retail Sales Associate

Hollister Company
06.2017 - 02.2019

Associate of Science - Information Technology Project Management

Austin Community College

High School Diploma -

The Urban Assembly School of Law And Justice

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