Nya Harris

• Consulted with customers to assess needs and propose optimal solutions.
• Managed multiple projects simultancously while maintaining strict
  adherence to deadlines
• Collaborated with cross-functional teams to ensure productivity
• Gathered, organized and input intormation into digital database.

• Assisted in the development of marketing materials that highlighted agency services and capabilities, attracting new customers and increasing brand awareness.
• Frepared detailed reports for management regarding sales performance, market trends, and competiter analysis to inform decision-making processes.
• Mentored junior agents by providing guidance on industry best practices, fostering professional growth within the team.
• Increased new business acquisition by actively prospecting for
  potential clients through Phone calls, emails, and networking events.

• Enhanced team performance through regular training, coaching, and feedback sessions..

• Established procedures for collection of past due amounts.

• Oversaw daily posting of payments to customer accounts.
• Improved overall collections efficiency by implementing strategic collection plans and processes.,
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Provided excellent customer service during difficult conversations.
  empathizing with debtors while remaining firm on repayment expectations.

• Evaluated customer creditworthiness and financial statements to determine credit limits.
• Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
• Assisted dients in understanding their credit card benefits, resulting in increased usage of available perks.
• Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.

• Streamlined daily operations to ensure efficient workflow and productivity.
• Supervised and trained 20 employees, enhancing team performance and output.
• Collaborated with management to devise strategies for meeting sales targets.
• Conducted regular inventory checks to maintain accurate stock levels and reduce shrinkage.
• Resolved customer complaints promptly to uphold high standards of service.