Sasha Keller
El Paso,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. I have an extensive amount of experience (5yrs+)stepping into roles and quickly making positive changes to drive company success. My focus is to use training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Federal Contractor
Deployed Services
El Paso, Texas
06.2023 - Current
- Developed detailed plans for projects based on residents needs and expectations.
- Performed regular inspections to ensure quality control standards for residents were being met throughout the project life cycle.
- Compiled reports (observe and report) summarizing progress on residents while identifying areas requiring additional resources or attention.
- Implemented corrective action plans when necessary due to unexpected delays or obstacles encountered during work hours.
- Logged inventory to track supply counts, organize equipment and gather important materials.
- Worked independently and with other team members to decipher problems and create solutions.
Licensed Nail Technician
Self-employed
El Paso, TX
08.2020 - Current
- Ensured customer satisfaction by providing exceptional service and quality results.
- Resolved customer complaints promptly and professionally when necessary.
- Followed strict hygiene standards throughout all phases of service delivery.
- Assisted in maintaining a clean, organized salon environment for guests' comfort.
- Maintained supplies inventory and restocked items as needed.
- Scheduled client appointments and accepted payments.
- Performed nail services such as manicures, pedicures, and acrylics on clients.
- Provided consultations to clients regarding the best nail care treatments for their needs.
Customer Service Representative
TransPerfect Connect
El Paso, Texas
04.2022 - 02.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Set up and activated customer accounts.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bar Manager
Detour Bar
El Paso, TX
05.2021 - 10.2021
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
Education
Cosmetologist License - Cosmetology
Milan Institute of Cosmetology
El Paso, TX08-2020
Parkland High School
El Paso, TX06-2019
Skills
- Project Management
- Schedule Management
- Complaint Resolution
- Data Entry
- Active Listening
- Problem-Solving Abilities
- Customer Service
- Time Management Abilities
- Calm Under Pressure
- Stock Management
- Team Building
- Decision-Making
- Self Motivation High- energy attitude
Certification
- Cosmetology License
- Food Handlers Certification
- Texas Alcoholic Beverage Certification
- Blood Donor
Timeline
Federal Contractor
Deployed Services
06.2023 - Current
Customer Service Representative
TransPerfect Connect
04.2022 - 02.2023
Bar Manager
Detour Bar
05.2021 - 10.2021
Licensed Nail Technician
Self-employed
08.2020 - Current
Cosmetologist License - Cosmetology
Milan Institute of Cosmetology
Parkland High School
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