Nya Hyde
District Heights,Maryland
Summary
Dedicated security professional with strong communication and customer service skills. Experienced in managing access control and ensuring security protocols, while providing exceptional service in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Cashier
Popeyes Louisiana Kitchen Inc.
02.2016 - 07.2017
- The first duty of cashier is to greet the customers entering into organization
- Handling all the cash transaction of an organization
- Receive payment by cash, cheques, credit card etc
- Checking daily cash accounts.
Security Event Staff
Contemporary Services Corporation
Upper Marlboro, MD
07.2017 - 02.2019
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed .
- Checked all baggage using metal detectors and Garrett wands.
- Verified each individual’s right to enter restricted areas and denied access to unauthorized persons.
Cashier Stocker
Giant Food Stores LLC
09.2017 - 03.2018
- Assisted customers in selecting items based on needs.
- Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.
- Collected and stored coupons.
- Welcomed customers into the store and helped them locate items.
- Actively pursued personal learning and development opportunities.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Valet Cashier
SP Plus Parking
08.2018 - 09.2019
- Welcomed arriving guests and explained car retrieval procedures.
- Operated cash register to record all transactions accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
Residential Aide
Core Dc
09.2019 - 01.2023
- Screening all clients and visitors to the facility
- Educating clients about the program policies and procedures
- Ensuring clients abide by program policies and procedures
- De-escalate potential crisis situations and document all situations and interventions
- Conduct rounds (roves) throughout the facility including all hallways, floors, bathrooms and other common areas
Security Officer
Allied Universal Security Services
08.2023 - 2025
- Maintained a welcoming atmosphere by providing exceptional customer service to visitors and staff members.
- Managed access control systems, granting appropriate levels of entry to employees and guests while maintaining security standards.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Checked and verified photo identification prior to granting facility access.
Armed Special Police Officer
Allied Universal Security Services
Washington DC
05.2024 - Current
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed .
- Checked all baggage using metal detectors and Garrett wands.
- Verified each individual’s right to enter restricted areas and denied access to unauthorized persons.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD2017
Skills
- strong communication skills
- able to adapt to difficult situations
- excellent team leadership skills
- provide excellent customer service
Certification
DC ARMED SPO LICENSE
Timeline
Armed Special Police Officer
Allied Universal Security Services
05.2024 - Current
Security Officer
Allied Universal Security Services
08.2023 - 2025
Residential Aide
Core Dc
09.2019 - 01.2023
Valet Cashier
SP Plus Parking
08.2018 - 09.2019
Cashier Stocker
Giant Food Stores LLC
09.2017 - 03.2018
Security Event Staff
Contemporary Services Corporation
07.2017 - 02.2019
Cashier
Popeyes Louisiana Kitchen Inc.
02.2016 - 07.2017
High School Diploma -
Oxon Hill High School