Nya Pratt
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
8
8
years of professional experience
Work History
Postal Service Clerk
United States Post Office
Merrick, NY
07.2022 - Current
- Assisted in training new team members to uphold high standards of service and efficiency within the postal office.
- Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedures.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
- Handled fragile or hazardous items carefully, adhering to established safety protocols.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Monitored inventory of postage stamps and made orders to replenish.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Security Guard
Allied Universal Security Services
New York, NY
03.2022 - 07.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Sales & Distribution Clerk
Unite States Postal Service
The Bronx, NY
12.2021 - 12.2021
- Received, sorted, and distributed incoming mail and packages.
- Optimized packing procedures to reduce damages during transit, leading to higher customer satisfaction ratings.
- Checked shipments against paperwork and signed documents.
- Scanned packages.
- Streamlined distribution processes for faster delivery times and increased customer satisfaction.
Retail Sales Associate Worker
Footlocker
New York, NY
08.2016 - 11.2021
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Utilized company POS software to efficiently process sales transactions and maintain accurate records of customer purchases.
- Built lasting client relationships through consistent follow-ups, fostering customer loyalty and repeat business.
Education
No Degree - Communications
Borough of Manhattan Community College
New York,nyHigh School Diploma -
Fiorello H Laguardia High School
New York, NY06.2017
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative tasks
- Time Management
- Microsoft Word
- Microsoft Office
- Speedy Typing
Timeline
Postal Service Clerk
United States Post Office
07.2022 - Current
Security Guard
Allied Universal Security Services
03.2022 - 07.2022
Sales & Distribution Clerk
Unite States Postal Service
12.2021 - 12.2021
Retail Sales Associate Worker
Footlocker
08.2016 - 11.2021
No Degree - Communications
Borough of Manhattan Community College
High School Diploma -
Fiorello H Laguardia High School