Nya Roman
Bronx,NY
Summary
Motivated Recent Graduate equipped with strong technical abilities and time management skills. Demonstrated capability in handling challenging tasks while maintaining attention to detail and quickly adapting to new concepts. Experienced in hospitality, effectively organizing seating arrangements to enhance guest satisfaction and thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Host
Tavern on the green
Manhattan, New York
04.2026 - Current
- Greeted and seated guests promptly at the entrance.
- Managed reservation system to enhance seating efficiency.
- Organized guest reservations to streamline dining experiences. and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Coordinated with servers to ensure smooth guest experiences.
- Managed customer conflicts to ensure satisfaction and smooth operations. between customers when necessary.
- Conducted walk-throughs during service to assess guest satisfaction and inform staff of specific guest needs.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Hostess and Server
Oliver Garden
Midlothian, Virginia
10.2023 - 04.2025
- Greeted guests warmly and ensured a positive first impression.
- Greeted guests warmly upon arrival, seating them promptly.
- Managed seating arrangements to optimize flow and guest experience.
- Monitored wait times and communicated updates to guests effectively.
- Coordinated with servers to ensure timely service for all guests.
- Provided menus and answered questions about food and beverages.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled phone inquiries and made reservations efficiently for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained cleanliness of the entrance and waiting areas at all times.
- Maintained a clean and organized dining area.
Cashier
Marshalls
Bronx, NY
08.2022 - 09.2023
- Guided customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Collaborated with front-end staff to enhance customer experience and resolve issues efficiently.
- Partnered with front-end staff to support customers effectively and enhance their shopping experience.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Provided exceptional customer service by actively listening and engaging with patrons to meet their needs.
Cashier
Dollar General
Bronx, NY
07.2021 - 08.2022
- Tracked inventories, organized excess stock, and arranged products to enhance sales.
- Responded to customer inquiries and provided relevant store information.
- Addressed product inquiries with current knowledge of sales and promotions.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
International Leadership Charter Highschool
Bronx, NYSome College (No Degree) - Medical Assistant
Bronx Community College
Bronx, NY 08.2024 -
Skills
- Guest service
- Guest relations
- Customer service
- Customer interaction
- Seating management
- Issue resolution
- Conflict resolution
- Task prioritization
- Schedule management
- Administrative skills
- Data management
- Technologically savvy
- POS software
- Effective planning
- Team collaboration
- Detail-oriented
- Strong interpersonal skills
- Oral communication
- Written communication
- Service expertise
- Calm demeanor
- Phone etiquette
- Adaptable to change
- Team player mentality
- Hospitality services
- Communication skills
- Service expertise
- Seating management
Timeline
Host
Tavern on the green
04.2026 - Current
Some College (No Degree) - Medical Assistant
Bronx Community College
08.2024 -
Hostess and Server
Oliver Garden
10.2023 - 04.2025
Cashier
Marshalls
08.2022 - 09.2023
Cashier
Dollar General
07.2021 - 08.2022
International Leadership Charter Highschool