NYA WILLIAMS
Hoover,AL
Summary
Friendly and professional receptionist and retail associate with 4+ years of customer-facing experience in beauty, wellness, and retail settings. Skilled in front desk operations, appointment scheduling, customer communication, and multitasking in fast-paced environments. Seeking to bring excellent organization and warm, welcoming energy to front desk teams.
Overview
5
5
years of professional experience
Work History
Beauty Advisor
Sephora
11.2025 - Current
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Listened to customer needs and desires to identify and recommend optimal products.
Guest Advisor
GameStop
07.2024 - 10.2024
- Greet and assist all guests while maintaining high product knowledge and customer service standards.
- Manage inventory, handle POS transactions, and maintain visual merchandising.
- Answer phone inquiries, provide product information, and handle pre-orders and reservations.
- Build loyal customer relationships through expert product recommendations and friendly service.
Cashier
Publix
02.2024 - 07.2024
- Maintained accurate drawer counts and processed cash, card, and mobile payments.
- Assisted customers with purchases, inquiries, and bagging/loading items.
- Supported daily operations and promotional setups.
Team Member
CAVA
10.2023 - 02.2024
- Prepared food orders with efficiency and quality control.
- Used POS system to manage transactions and maintained cleanliness.
- Trained new team members on safety, speed, and service.
Beauty Advisor
Ulta Beauty
05.2022 - 09.2023
- Recommended skincare, haircare, and cosmetic products tailored to client needs.
- Handled high-volume transactions and assisted with product restocking.
- Developed strong repeat customer base through personal consultations.
Sales Associate
Forever 21
05.2021 - 03.2022
- Maintained floor organization and helped customers with sizing, trends, and checkout.
- Handled phone calls and store inquiries professionally.
Key Holder
Sally Beauty
09.2020 - 02.2021
- Opened/closed store, oversaw cash deposits, and assisted with inventory.
- Provided expert advice on hair/skin products and supported daily store functions.
Education
Lawson State Community College
Hoover, AL01-2028
Skills
- Front Desk Communication
- Appointment Scheduling
- Customer Service Excellence
- Time Management & Multitasking
- POS Systems & Phones
- Microsoft Office & Filing
- Professional Presentation
- Spa/Beauty Industry Familiarity
Timeline
Beauty Advisor
Sephora
11.2025 - Current
Guest Advisor
GameStop
07.2024 - 10.2024
Cashier
Publix
02.2024 - 07.2024
Team Member
CAVA
10.2023 - 02.2024
Beauty Advisor
Ulta Beauty
05.2022 - 09.2023
Sales Associate
Forever 21
05.2021 - 03.2022
Key Holder
Sally Beauty
09.2020 - 02.2021
Lawson State Community College