Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nyaejah Smalls

Beaufort,South Carolina

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Elderly Caregiver

The Palmettos Assisted Living
06.2024 - Current
  • Delivered immediate assistance during emergencies, ensuring timely first aid application.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
  • Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Trained new caregivers, sharing best practices and ensuring high-quality care across team.
  • Organized recreational activities that increased social interaction among residents.
  • Assisted with personal care tasks, preserving residents' dignity and promoting independence.
  • Facilitated mobility, aiding residents in moving around to promote physical health.
  • Maintained clean and safe living environments, significantly reducing risk of falls and infections.

Front Desk Agent

Palmetto Dunes Resort
05.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

Child Caregiver

Care.com Inc
12.2023 - 12.2024
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.
  • Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.
  • Established daily routines to provide structure and predictability for children under care.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.

Gate Attendant

Palmetto Dunes Resort
08.2023 - 02.2024
  • Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
  • Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
  • Exceled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
  • Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
  • Maintained a clean and inviting environment at the entrance gate, setting a positive first impression for visitors.
  • Monitored gate areas and addressed security situations with management.
  • Demonstrated commitment to continuous improvement by actively seeking and implementing feedback from supervisors and peers.
  • Handled sensitive situations professionally, addressing customer complaints or disputes with tact and diplomacy.
  • Assisted management in analyzing visitor data, identifying trends, and suggesting improvements for future operations.
  • Ensured consistent adherence to established protocols while monitoring incoming guests for potential security risks or violations.
  • Facilitated smooth traffic flow within the facility by directing vehicles to designated parking areas.
  • Disbursed and recorded appropriate gate passes.
  • Participated in regular training sessions to stay up-to-date on park policies and emergency response procedures.
  • Assisted in maintaining overall security by verifying identification and vehicle credentials of visitors.

Elderly Caregiver

Right At Home
11.2022 - 03.2023
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
  • Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.

Assistant Manager

Outback Steakhouse
02.2019 - 03.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Server

Outback Steakhouse
02.2019 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Bartender Supervisor

Outback Steakhouse
02.2019 - 03.2023
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Medication Technician

The Palmettos Assisted Living
06.2024 - Current
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Reordered medication to maintain adequate supply.
  • Expedited the medication pass process without compromising accuracy through effective time management techniques.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reduced medication errors by implementing a double-check system before administering medications to patients.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.

Education

Diploma -

Beaufort High School
Beaufort, SC
06.2019

Skills

  • Documentation and reporting
  • Compassionate caregiving
  • Time management
  • Relationship building
  • Activities of daily living
  • Emotional support
  • Clear communication
  • Basic housekeeping
  • Customer service
  • Patient care
  • First aid and safety
  • End-of-life care
  • Client documentation
  • First aid and CPR
  • Team collaboration
  • Attention to detail
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Scheduling
  • Appointment scheduling
  • Administrative skills
  • Oral and writing communication
  • Front office management
  • Phone etiquette
  • Record keeping
  • Money handling
  • Telephone and email etiquette
  • Move-in coordination
  • Property tours
  • Property management

Certification

  • CPR Certified
  • Data Analytics
  • Project Management
  • Medicine Technician

Timeline

Elderly Caregiver

The Palmettos Assisted Living
06.2024 - Current

Medication Technician

The Palmettos Assisted Living
06.2024 - Current

Child Caregiver

Care.com Inc
12.2023 - 12.2024

Gate Attendant

Palmetto Dunes Resort
08.2023 - 02.2024

Front Desk Agent

Palmetto Dunes Resort
05.2023 - Current

Elderly Caregiver

Right At Home
11.2022 - 03.2023

Assistant Manager

Outback Steakhouse
02.2019 - 03.2023

Server

Outback Steakhouse
02.2019 - 03.2023

Bartender Supervisor

Outback Steakhouse
02.2019 - 03.2023

Diploma -

Beaufort High School

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Nyaejah Smalls