Nyah Batchan
Summary
Results-driven marketing, sales, and service professional with a proven track record in brand promotion, client engagement, and revenue growth. Seeking a dynamic role to leverage experience in driving business success. Eager to contribute to a forward-thinking company that offers opportunities for long-term development, leadership, and professional growth.
Overview
9
9
years of professional experience
Work History
Marketing Manager
Shango Premium Cannabis
2022.10 - 2025.06
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Continually maintained and improved company's reputation and positive image in markets served.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Contributed to a 30-50% increase in ROI through strategic marketing and brand activation efforts.
Patient Consultant
Local Joint by ZenLeaf
2021.07 - 2022.09
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with 95% accuracy rate.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Part-time Retail Sales Associate
Uniform Destination
2021.03 - 2022.09
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Representative
Home Depot Online Call Center
2019.07 - 2021.02
- In-bound calling
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Consumer Cellular
2018.03 - 2019.05
- In-bound calling
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
Hostess
IHOP
2016.10 - 2018.02
- Table busser
- Cashier
- Communicated with people for sales and for high ratings for their dining experience
- Worked as a server or food runner when in need of help
Education
Associate's Degree - Business
South Mountain Community College
Phoenix, AZ2020-05
High School -
Betty H. Fairfax High School
Laveen, AZ2018-05
Skills
- Experience with Microsoft (Word, Excel, Outlook, Bookings, Teams, & Powerpoint)
- Brand development
- Positive and professional
- Resourceful & organized
- Rapport & relationship building
- Clear communication skills
- Trained in Customer relationship management (CRM)
Timeline
Marketing Manager
Shango Premium Cannabis
2022.10 - 2025.06
Patient Consultant
Local Joint by ZenLeaf
2021.07 - 2022.09
Part-time Retail Sales Associate
Uniform Destination
2021.03 - 2022.09
Customer Service Representative
Home Depot Online Call Center
2019.07 - 2021.02
Customer Service Representative
Consumer Cellular
2018.03 - 2019.05
Hostess
IHOP
2016.10 - 2018.02
Associate's Degree - Business
South Mountain Community College
High School -
Betty H. Fairfax High School