Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyah Batchan

Summary

Results-driven marketing, sales, and service professional with a proven track record in brand promotion, client engagement, and revenue growth. Seeking a dynamic role to leverage experience in driving business success. Eager to contribute to a forward-thinking company that offers opportunities for long-term development, leadership, and professional growth.

Overview

9
9
years of professional experience

Work History

Marketing Manager

Shango Premium Cannabis
10.2022 - 06.2025
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Contributed to a 30-50% increase in ROI through strategic marketing and brand activation efforts.

Patient Consultant

Local Joint by ZenLeaf
07.2021 - 09.2022
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Managed high volume of cash with 95% accuracy rate.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Part-time Retail Sales Associate

Uniform Destination
03.2021 - 09.2022
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Representative

Home Depot Online Call Center
07.2019 - 02.2021
  • In-bound calling
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Consumer Cellular
03.2018 - 05.2019
  • In-bound calling
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Educated customers about billing, payment processing and support policies and procedures.

Hostess

IHOP
10.2016 - 02.2018
  • Table busser
  • Cashier
  • Communicated with people for sales and for high ratings for their dining experience
  • Worked as a server or food runner when in need of help

Education

Associate's Degree - Business

South Mountain Community College
Phoenix, AZ
05-2020

High School -

Betty H. Fairfax High School
Laveen, AZ
05-2018

Skills

  • Experience with Microsoft (Word, Excel, Outlook, Bookings, Teams, & Powerpoint)
  • Brand development
  • Positive and professional
  • Resourceful & organized
  • Rapport & relationship building
  • Clear communication skills
  • Trained in Customer relationship management (CRM)

Timeline

Marketing Manager

Shango Premium Cannabis
10.2022 - 06.2025

Patient Consultant

Local Joint by ZenLeaf
07.2021 - 09.2022

Part-time Retail Sales Associate

Uniform Destination
03.2021 - 09.2022

Customer Service Representative

Home Depot Online Call Center
07.2019 - 02.2021

Customer Service Representative

Consumer Cellular
03.2018 - 05.2019

Hostess

IHOP
10.2016 - 02.2018

Associate's Degree - Business

South Mountain Community College

High School -

Betty H. Fairfax High School

Similar Profiles

CREATE PROFILE