Nyah Walker
Rancho Cucamonga,United States
Summary
Experienced and effective team leader with a proven track record in successful restaurant management. Demonstrating 3 years of industry experience, possesses expertise in overseeing staff and restaurant functions. Skill-set is diverse and promising, enabling cultivation of positive team relationships resulting in optimal customer service. Deeply passionate about team building, leadership, and maintaining high standards of quality control management in every role undertaken.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead
Chick-fil-A I10 & Mountain
05.2023 - Current
- Increase sales daily
- Guide the implementation of strategies designed to achieve planned goals
- Manage teams of 20+ employees and monitor team members to ensure progress
- Assign territories and report to senior leadership as needed
- Nurture and develop existing and new leads
- Continually work to fully understand the needs of customers and assist in identifying solutions that meet those needs
- Process customer payments accurately and efficiently, resulting in accurate accounting records
- Monitor team performance to identify areas of improvement and address any issues that arise
- Identify and address potential problems before they affect customer experience
- Effectively run shifts
- Evaluate team members' performance and provide constructive feedback to ensure continuous improvement
- Assign tasks based on individual strengths and weaknesses, resulting in improved team collaboration, effectiveness, and an increase in sales numbers
- Resolve conflicts in a professional and timely manner
- Establish clear communication channels and provide timely feedback to team members
- Ensure team members have the resources, tools, and training needed for success
- Provide leadership, guidance, and mentorship to a team of 20+ employees, resulting in a 50% increase in productivity.
Trainer
Chick-fil-A Colonies Crossroads
11.2022 - 05.2023
- Worked to create an environment of service excellence for internal and external customers
- Creatively solved customer issues and provided resolutions to achieve the highest level of customer satisfaction
- Used storytelling and other creative techniques to engage learners and ensure understanding
- Monitored and evaluated employee progress to ensure learning objectives are met
- Trained new and advanced employees on company policies, procedures, and customer service standards
- Trained and mentored new employees to ensure quality customer service and compliance with company policies.
Front of House Team Member
Chick-fil-A Colonies Crossroads
06.2021 - 11.2022
- Processed customer payments accurately and efficiently, resulting in accurate accounting records
- Maintained an organized and sanitary work environment, according to food safety regulations
- Resolved customer complaints professionally
- Collaborated with the kitchen staff to ensure that customer orders were made correctly and promptly
- Greeted and provided excellent customer service to guests every day.
Education
Bachelor of Science - Marketing
Azusa Pacific University
Azusa, CA12.2023
Skills
- Leadership and Teamwork
- Adaptability
- Conflict Resolution
- Decision Making
- Critical thinking and problem solving
- Time Management
- Fast Learner
- Ability to Work in a Team
- Microsoft Office
- Leadership Skills
- Ability to Work Under Pressure
- Customer Service
- Communication
- Risk Management
- Staff Management
- Performance monitoring
- Complaint resolution
- Production Monitoring
Certification
Hootsuite Platform Certification, 04/18/2023
Personal Information
Title: Team Leader Manager
Timeline
Team Lead
Chick-fil-A I10 & Mountain
05.2023 - Current
Trainer
Chick-fil-A Colonies Crossroads
11.2022 - 05.2023
Front of House Team Member
Chick-fil-A Colonies Crossroads
06.2021 - 11.2022
Bachelor of Science - Marketing
Azusa Pacific University
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