Nyakouth Joseph
Farmers Branch,TX
Summary
PROFESSIONAL SUMMARY
Customer-focused professional with over 6 years of experience in customer service, relationship management, and team leadership. Skilled in building and nurturing client relationships, onboarding new clients, and providing strategic support to ensure customer satisfaction and retention. Known for clear communication, critical thinking, and problem-solving to identify client needs and deliver tailored solutions. Passionate about leveraging my skills to drive long-term client success, while promoting collaboration and delivering exceptional value.
Overview
10
10
years of professional experience
Work History
Beverage Supervisor
Legends Hospitality
01.2024 - Current
- Company Overview: The Pavilion at Toyota Music Factory
- Managed client relationships for large-scale events, ensuring their needs were met and service exceeded expectations, contributing to repeat business and long-term client retention
- Facilitated onboarding of new clients by introducing the venue's services, product offerings, and event capabilities to enhance their experience
- Collaborated with cross-functional teams, including purchasing and operations, to ensure smooth event execution and the delivery of high-quality service
- Conducted regular reviews of client accounts, monitoring event performance and identifying areas for improvement to optimize satisfaction and outcomes
- Trained staff on service standards, including client engagement and product knowledge, ensuring a high level of professionalism and customer satisfaction
- The Pavilion at Toyota Music Factory
Bartender
Jake's Burgers and Beer
11.2017 - Current
- Built and maintained strong relationships with regular customers, ensuring a personalized and memorable experience to drive repeat business and client satisfaction
- Onboarded and trained new bartenders, mentoring them on service standards, menu knowledge, and customer engagement to foster skill development and operational success
- Worked closely with team members to ensure efficient bar operations and customer satisfaction, collaborating to resolve challenges and improve the overall experience
- Managed customer concerns promptly and professionally, addressing issues in a way that ensured a positive resolution and customer retention
- Monitored performance metrics, including sales and customer feedback, to identify opportunities for improvement and enhance service delivery
Bartender
Dickey's BBQ Pit
03.2023 - 12.2023
- Company Overview: DFW Airport
- Developed strong client relationships by providing excellent service and addressing guest needs in a fast-paced environment
- Facilitated product knowledge sessions, educating clients about menu offerings to enhance their dining experience and drive sales
- Collaborated with internal teams to address operational challenges and ensure smooth service delivery, improving customer satisfaction
- DFW Airport
Server
TGIF Fridays
11.2020 - 03.2023
- Provided exceptional service to a diverse customer base, recommending menu items and facilitating communication between customers and kitchen staff to ensure customer satisfaction
- Assisted in onboarding and training new staff, sharing best practices for client engagement and delivering high-quality service
- Played a key role in driving client satisfaction by addressing concerns and ensuring that guests' needs were promptly met, contributing to repeat business
Student Loan Consultant
Wells Fargo
05.2015 - 06.2016
- Managed client inquiries, providing tailored solutions for student loans and ensuring clients understood their options, resulting in high levels of satisfaction
- Built strong relationships with clients by guiding them through complex loan processes, addressing questions, and offering relevant information to empower their decision-making
Customer Service Representative
Premier Bankcard
09.2014 - 04.2015
- Acted as a primary point of contact for clients, resolving issues, answering inquiries, and managing customer accounts
- Worked with cross-functional teams to resolve client challenges and ensure high levels of service, leading to increased client retention and satisfaction
- Monitored client performance and proactively identified opportunities for improved service and engagement
Education
Bachelor of Science - Integrative Studies
University of North Texas
Denton, TX05-2020
Skills
- CORE COMPETENCIES
- Client Relationship Management: Experience developing and managing relationships with a variety of clients, including senior-level executives, driving engagement and maximizing client value
- Customer Success: Strong background in onboarding new clients, facilitating client calls, and ensuring clients achieve their goals and derive maximum value from services
- Consultative Sales & Communication: Proven ability to introduce new services to clients, clearly communicate value, and align services with business needs
- Problem Solving & Critical Thinking: Skilled in identifying challenges and providing effective recommendations to overcome obstacles and enhance client satisfaction
- Collaboration & Teamwork: Ability to work cross-functionally with internal teams to solve problems and ensure optimal client outcomes
- Prioritization & Time Management: Adept at managing multiple accounts and projects, ensuring timely and effective responses to client needs
- Performance Metrics & Reporting: Experience conducting regular reviews of client engagement, identifying opportunities for improvement, and ensuring continued success
Languages
English
Native or Bilingual
Timeline
Beverage Supervisor
Legends Hospitality
01.2024 - Current
Bartender
Dickey's BBQ Pit
03.2023 - 12.2023
Server
TGIF Fridays
11.2020 - 03.2023
Bartender
Jake's Burgers and Beer
11.2017 - Current
Student Loan Consultant
Wells Fargo
05.2015 - 06.2016
Customer Service Representative
Premier Bankcard
09.2014 - 04.2015
Bachelor of Science - Integrative Studies
University of North Texas
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