Nyalual Beng
Houston,TX
Summary
Public Health professional with 4+ years of experience supporting clinical teams, improving care delivery workflows, and coordinating patient and provider services. Skilled in care coordination, population health support, and cross-functional collaboration to improve patient outcomes and operational efficiency. Experienced in working with healthcare systems, supporting providers, and ensuring compliance with healthcare standards. MPH-trained with a strong foundation in health promotion, prevention, and community health.
Overview
8
8
years of professional experience
Work History
Systems Analyst II (Clinical Operations)
ZoomCare
Portland, OR
10.2023 - 11.2025
- Partnered with 20+ providers and cross-functional teams to improve clinical workflows across Primary Care, Urgent Care, and Women’s Health services.
- Supported care coordination processes by optimizing workflows that reduced delays and improved efficiency in patient service delivery.
- Led process improvements that reduced high-priority issue resolution time by 20%, improving turnaround for critical care-related requests.
- Acted as a liaison between clinical staff, operations, and technical teams to resolve workflow and service issues impacting patient care.
- Trained and supported 50+ staff members on workflow updates and system usage, increasing adoption and reducing user errors.
- Developed and maintained documentation to standardize processes and support consistent care delivery.
Systems Analyst (Clinical Support & Coordination)
ZoomCare
Portland, OR (Remote)
08.2020 - 10.2023
- Resolved 30–50+ support requests per week, troubleshooting clinical and operational issues impacting providers and patient workflows.
- Supported configuration of multiple clinics, service lines, and provider profiles, ensuring accurate and efficient care delivery.
- Collaborated with cross-functional teams to identify workflow gaps and implement improvements to support care coordination.
- Conducted system testing and validation to ensure reliability and accuracy of workflows impacting patient care.
- Maintained detailed documentation of system updates, issues, and resolutions to support team efficiency and knowledge sharing.
Patient Support Representative
ZoomCare
Portland, OR
01.2020 - 08.2020
- Handled 40–60+ patient interactions daily, assisting with scheduling, care coordination, and service-related inquiries.
- Acted as a liaison between patients and care teams to ensure timely communication and resolution of issues.
- Resolved patient concerns related to appointments, billing, and service delivery, contributing to a positive patient experience.
- Maintained accurate patient records and ensured compliance with HIPAA standards.
Administrative Assistant
Dalton Management
Beaverton, OR
05.2019 - 08.2019
- Processed and tracked 50+ invoices monthly, ensuring timely payments and accurate financial records.
- Maintained organized documentation and supported administrative operations to improve office efficiency.
- Managed office operations, ensuring smooth workflow and adherence to deadlines.
Safety Intern
Doernbecher Children’s Hospital
Portland, OR
09.2017 - 05.2018
- Assisted families in selecting appropriate safety equipment based on their specific home needs.
- Educated 100+ families on injury prevention, increasing adoption of safety best practices by 20%.
- Designed and distributed five educational safety brochures reaching 50+ households.
Education
Masters of Public Health - Health Promotion and Policy
University Of Missouri – Columbia
Columbia, MO12-2023
Bachelor of Science - Community Health, Minor in Aging Studies
Portland State University
Portland, OR06-2018
Skills
- Care coordination
- EHR (Electronic Health Records)
- Population Health
- Healthcare Operations
- Clinical Workflow Support
- Patient Support & Care Coordination
- Program Coordination
- Data Tracking & Reporting
- Stakeholder Collaboration
- Process Improvement
- HIPAA Compliance
- Documentation
Timeline
Systems Analyst II (Clinical Operations)
ZoomCare
10.2023 - 11.2025
Systems Analyst (Clinical Support & Coordination)
ZoomCare
08.2020 - 10.2023
Patient Support Representative
ZoomCare
01.2020 - 08.2020
Administrative Assistant
Dalton Management
05.2019 - 08.2019
Safety Intern
Doernbecher Children’s Hospital
09.2017 - 05.2018
Masters of Public Health - Health Promotion and Policy
University Of Missouri – Columbia
Bachelor of Science - Community Health, Minor in Aging Studies
Portland State University