NYAMUOCH NGUOTH
Utica,New York
Summary
Dynamic professional with a proven track record at Doubletree By Hilton, excelling in exceptional guest service and effective communication. Fluent in three languages, I leverage my cultural competency and problem resolution skills to enhance client experiences. Committed to maintaining confidentiality and ensuring accuracy in database management, I thrive in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Doubletree By Hilton
Utica, New York
03.2025 - Current
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Updated customer information in databases regularly to ensure accuracy of records.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted customers warmly and made them feel welcome.
Interpreter
Compass
Utica, New York
03.2024 - Current
- Facilitated communication between two non-English speaking clients
- Adhered to ethical codes protecting information confidentiality.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Developed cultural competency skills through ongoing education in cross-cultural communication techniques.
- Delivered real-time, accurate oral translations and interpretations for clients.
Machine Operator
Sturges Manufacturing
Utica, New York
03.2024 - 12.2024
- Load raw materials into machines according to specified measurements.
- Observe machine operations to detect any problems or defects in the finished product.
- Comply with company policies regarding quality control procedures.
- Assisted with troubleshooting issues that arose with facility production processes.
- Inspect finished workpieces to ensure conformance with specifications.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Maintain records of completed work and production data including volume produced and time required for each task.
Education
HIGH SCHOOL DIPLOMA -
Ifo secondary school
kenya11.2019
ASSOCIATE IN ARTS (A.A.) - FINE ARTS
Buruburu institute of fines Art
USSkills
- Fluent Trilingual
- Memory retention
- Client confidentiality
- Communication skills
- Punctuality and reliability
- Physical stamina
- Professional presentation
- Exceptional guest service and hospitality
- Adaptability
- Quick thinking
- Assisting other departments
- Database management
- Real-time translation
- Quality control
- Cultural competency
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Attention to detail
- Visitor registration
- Confidentiality handling
- Phone etiquette
- Document management
References
Rebecca Lamie, Quality Control Inspector - Supervisor, (315) 520-2174, rebeccaL@gmail.com
Languages
English
Full Professional
Swahili
Professional
Nuer
Native/ Bilingual
Timeline
Front Desk Receptionist
Doubletree By Hilton
03.2025 - Current
Interpreter
Compass
03.2024 - Current
Machine Operator
Sturges Manufacturing
03.2024 - 12.2024
HIGH SCHOOL DIPLOMA -
Ifo secondary school
ASSOCIATE IN ARTS (A.A.) - FINE ARTS
Buruburu institute of fines Art